Question about Innovage Mini Flip Phone 1510255

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Innovage photoviewer keychain download

I bought a "digital photo album with keychain" and downloaded the software. I charged the keychain as it said, but now when I try to use the program to download pics, it won't open. It keeps saying plug in keychain using the provided usb cable and make sure the device is in "UPDATE" mode.

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  • Anonymous Dec 17, 2007

    the same promblem, i brought 4 of the key change for christmas !

  • Anonymous Dec 17, 2007

    same problem i brought 4

  • Anonymous Dec 18, 2007

    I this

  • noelle1980 Dec 18, 2007

    simelar problem, mine just says, no photo viewer found, program terminated.. I bought one, my mom bought 3

  • Anonymous Dec 24, 2007

    same exact problem

  • Anonymous Dec 25, 2007

    i have the same problem. It is now xmas morning and my daughter cant get it to work. Is saying no photo viewer found. Program terminated.

    Help?

  • batgrrl27 Dec 25, 2007

    I have a keychain and the mini-CD was too small for my CD drive in my imac:(  I downloaded the install from the website, installed it and it keeps crashing each time I try to open the photoviewer. Ughh.  Hopefully I'll be able to work it from my father in law's PC computer as it is his gift.

  • Anonymous Dec 26, 2007

    Between my husband and me, we now have TWO of these malfunctioning keychain photo viewers. I have tried installing the software six times with two different mini CDs (assuming that it was the program itself that was defective); downloaded the install program from mscustomercare.com; tested both photo viewer units; also tried telling the program to run as Win98 compatible (I actually have XP Home), but nothing seems to budge the malfunction. Can't wait to hear of a solution! Spent my entire holiday messing around with this. I have another brand of viewer that came with the software integrated into the unit, and it came up immediately and allowed me to load pictures. The Innovage is humbug!

  • RBSr Dec 26, 2007

    Getting exact same error message ... even when I manage to get the 'update' screen on the keychain.
    bsmith_5@yahoo.com

  • Anonymous Dec 27, 2007

    Window comes up that says 'no Photo Viewer is found, program termined'

    I've tried on 2 PCs, and this is my next attempt. I'm using a Thinkpad.

  • Anonymous Dec 28, 2007

    I have Windows XP so maybe I need the drivers for XP so that my photo key chain will work??

  • Joannejoh Mar 11, 2008

    innovage digital photo keychain won't work> This was a Christmas gift from my kids. I have been trying to get it to work for almost three months. The company even sent another software disk. SAME PROBLEM>>>>

  • Fooled Mar 16, 2008

    I also received the digital photo album for an x-mas gift. Was only able to get as far as trying to download software to keychain - hooked up USB cable - clicked to USB update - it is still updatiing - 2 hours later. What is the issue with these? Am I that electronically iliterate that I am doing something wrong?

  • gd4ugd4me2 Jul 04, 2008

    I bought this product, hoping to use it this weekend. Imagine my dismay when the keychain menu doesn't function! I can charge it from my laptop (which took 7 hours), the light turns green, but none of the buttons on the side will work. When I push the recessed reset button (another issue there, finding something small enough to use to push that reset button!), it does redisplay the USB CHARGE and USB UPDATE options, but nothing I can do to choose the one I want (USB CHARGE is chosen by default). I did learn on the web that occasionally the batteries are faulty and cannot really be fully charged the first time from the laptop. The suggestion is to connect them to an AC charger rather than the provided USB cable. Problem is, search as I might, I cannot locate an AC charger for this product ANYWHERE. However, their educational video suggests that one can use a car charger (like the one I have for my RAZR V3 telephone).

    There was also a suggestion that the menu options will not be changeable until the unit is fully charged. I'll post tomorrow & let you know if charging it via my car charger resolves my problems.

    WISH ME LUCK!

  • vidagama Aug 06, 2008

    installed, followed instructions, it said the pohtoviewer is not available program termined

  • Lynn Marie Hartman Aug 09, 2008

    No Photo viewer found, program terined (can't download pictures on Phot Keychain

  • Anonymous Dec 20, 2008

    The disk that came with this "gift" could not be read. I even scanned it for viruses first it looked so cheesy... I keep getting the pop up screen asking me what I want to write to disk (so they never even finalized it) Providing I can find suitable drivers I wonder if I'll get it to turn on?? Too bad there isn't a better way to warn people so they don't waste their money.

  • nerdburner Jan 16, 2009

    My problem is I have the phot viewer full of pics but they won't save to the keychain...What can I do? It says sychronize, when I push it it says failed!

  • cas7075 Jan 30, 2009

    I have the exact same problem. Software's all installed, I charged the keychain overnight... The little screen says "updating," but when I click on the program, it gives the same error message as yours does. Argh!

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I was a little frustrated reading the above...being a PC user....

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

Posted on Dec 30, 2007

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I was given one of these for a birthday gift. Piece of junk!!! My solution for this problem: throw the darn thing away and buy ANOTHER brand. I bought a different brand for my daughter. She's not even computer literate and she had NO PROBLEMS what so ever with hers!

Posted on Mar 01, 2008

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I had the same problem and I called the tech number 1-800-391-2970 and found out the driver file was missing from my software cd so, I went to their public website www.twcustomersupport.com and scrolled to the bottom to find the downloads. I first had to uninstall my software and then install the download. Then I put my keychain in update mode which some units have a charge mode and a update mode. Once plugged in and the screen said updating I opened up the program and everything worked. I also entered the site and found a ton of FAQs. You only need to enter a logon and password if you want to register to their ebox which lets you view your support requests and submit new requests by email. I found it very helpful.

Posted on Jan 20, 2009

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I purchased the Digital Photo Keychain at Walgreens as a stocking stuffer. Had the same problem tyring to use it with my Mac. No response after plugging it into the computer using the USB cable. The system profiler did not recognize it as a USB device. After reading a few of the posts on this site, I used the following routine, and it seems to be working fine.

1. Install the Photo Viewer software using the CD that came with the keychain.

2. Use a paperclip to reset the device. Push the paperclip way in.

3. Plug the keychain into the computer using the USB cable.

4. "Updating" should appear on the keychain screen.

5. Launch the Photo Viewer. You should now be able to load photos.

6. Leave the Keychain plugged into the computer until the light turns green.

7. Unplug the keychain. Nothing except "Updating" will show on the screen until you unplug the keychain. The buttons do nothing until it is unplugged. After unplugging it, the buttons do what they are supposed to do.

This worked for me. Good luck!

Posted on Dec 26, 2008

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Keychain problem

I too ran into the same problems in trying to install the sofeware...Microsoft would not read the program, but I just kept hitting continue over and over...until it gave up, I think.

I follwed the insturctions in hooking up the device to the computer and double clicked the incon, but nothing happened. I kept trying to make it work, but no-go, so I said what the heck and did uninstall.

The second install when very well with no problems, so I hooked up the keychain and the display opened up, so now what. I could not find file manager or make the browser work...stumped again.

I kept looking at page 6 and at my screen and they didn't look the same. The printing is rather small, so I took a megnifying glass to get a close-up view and that's when I noticed that on page 6, in the upper left hand corner, there is a icon of a hard drive with a letter d (for d drive).

On my screen I had the same icon but with the letter c (Local Disk C:\) and that's when it came too me...when I did the second install, it asked which drive did I want for the driver to be install and I selected C:\ and then it asked which folder I want to use and I said Program files...this may seem a little off track but it has a reason.

The screen on the left side now showed a Yellow folder labed c;\, the next one down, same Yellow folder labeledd Program Files and the last Yellow folder labeled Photo Viewer. I double clicked the Photo Viewer and nothing happened, I then double clicked the Progam file and it open and listed all the folder that are in there. I scrolled down but couldn't find File Manager, but I did find the Photo View folder, so I wrote it down.

So, I then double cliked the c: I didn't find anything of Photo Viewer, but while scrolling down, I noticed a Kodak icon and I took a chance and double clicked it and a title showed up in the file manager, so I clicked post it and it open a picture in the collection panel, which turned out to be wallpaper, I use both Kodak Easeshare and Adobe Photoshop Elements 5.0, so I said, what if I crate a folder in c:\ and just labeled it Keychain Photos. In order to do this, I had to remove the device and on my computer I have go to the bottom tool bar and select the icon to safely remove the hardware.

Now that I remvoed the hardware, I opened my C drive and just selected any folder and opened it so that I could open file and select new folder and then clicked the field in the folder and did a paste form edit and then renamed the new folder Keychain Photos. I grabbed and dragged it onto my desktop.

With the folder on my desktop, I opened my photo collection and grabbed a picture that I had planned on removing and dragged it to the Key chain folder...when I did that I noticed that in taking it to the folder, the picture was complete removed from the folder. I thought, that's not good, so I selected another picture, but this time I made a copy in the same folder. Now I took the copy after having renamed it to the keychain folder. I reopned the C: drive and dragged and dropped the Keychain folder in it.

After closing all open windows, I hooded up the device and double clicked the icon and the window opened...I double clicked the C: drive and scolled down to find the Keychain folder...I opened the folder and it listed the photos in file manager. I did the post and synhronization and everything worked fine...I removed the device to make sure the Keychain had the photos...it did.

Again I will say, this may not be the correct way to load your photos, but it worked for me.

I thought to myself, the unit can hold from 01 to 60 photos, that's nice, but in order to view them, you have to scoll down through all of them and many of them could be out of order, so wouldn it have been nice if device had folders in the file manager where you could place the pictures in the way you would like to show them but it doesn't but I said WHY NOT! So I went back to the Keychain folder in C drive and under file, I opened a new folder and labled it Begales 01-03 (for my three little ones) and I make another folder and called it My Holiday 04-10...in other words, you'll know were the pictures are and you know how many pictures are in the device.

The important thing that you must do is MAKE COPIES YOUR PICTURES.

I hope that this imformation is helpful in getting your photos into Keychain!!

One last note, if your computer drive does not have the base plate that can hold the smaller disk...ask a friend who does have and have them install it on their hard drive and then have them burn you a copy on a disk that fits your computer...BEWARE! that the software may not allow copies to be made...then the only thing left is to dowload it from the net.

PS: I am using Windows XP

Bye for now Snoopy101

Posted on Jan 16, 2008

I tried the software above, and it gives me an error message upon unzipping...

I am on a MAC, is this XP software?

figures.....

This Innovage needs a support site with MAC drivers too...

any ideas?

thanks

S

Posted on Jan 14, 2008

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I had same problem with the two I was given for Christmas. The following worked for me: Let the keychain charge (light turns green after SEVERAL hours). Then, using a paperclip, insert into the "reset" hole in the back. Then connect to USB cable, hit down arrow to select "update", hit on/menu button (little screen says "update"), double click on PhotoViewer software on screen. This worked for both keychains.

Posted on Jan 09, 2008

I tried using the link above - www.mscustomercare.com - but I get "error on page" and still can't download this crappy software.

Posted on Jan 09, 2008

I was reading y'alls posts hacked off as much as you all were and I somehow got mine to work. I pressed the power button for THREE seconds to turn the thing on (for those who may not get theres to turn on) I made the same mistake. Then I just sat there and waited. I heard some noise from my computer that made me think the thing was downloading something so I clicked on the Photoviewer and praise the Lord it worked. I suggest just trying to plug the ting in to the computer and turning it on and off a couple of times. I really hopes this helps.

Posted on Dec 29, 2007

How do i get the pitchures to appear to put on my digital keychain

Posted on Dec 28, 2007

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All you have to do is after you down load the software just plug the usb cord in to the computer and on the key chain it will say usb charge or usb update go to the update. I had the same problem that worked for me. Enjoy

Posted on Dec 27, 2007

I am also having the same problem...?

Posted on Dec 25, 2007

Noelle1980 what did you do to fix your problem? I have three I bought for daughters and if I can not get them to work I am going to take them back to the store , but I would love to fix them.. DT

Posted on Dec 24, 2007

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I have an I mac.  The stupid software has mini CD's.  I tried to load it into my Imac and nearly lost the disc in my computer without it working because the computer didn't even know it was there.

Posted on Dec 24, 2007

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Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
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Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

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