Question about NorStar Meridian M7310 Phone

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Norstar m7310 needs rls button pushed after every call

We have a M7310 and every time we have to answer the phone it won't answer automatically when you pick up the reciever, we must press line 1 or 2 every time. Also the phone doesn't automatically disconnect when we hang the reciever up, we must press rls every time, which gets extremely annoying. Any help and/or insight you can provide would be most helpful! Thanks!

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I've seen this many times; Check the Handset cable. It is probably plugged into the Headset connection on the phone.

Posted on Jan 04, 2010

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Sounds like theres a problem with the hookswitch. make sure that something isn't preventing it from comming up when you lift the handset

Posted on Sep 23, 2009

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Related Questions:

1 Answer

Handsfree stays on when you hit "rls" it hangs up the call


rls is release , is the hangup button (hook switch) working (under the handset)

Apr 07, 2014 | NorStar Meridian M7310 Phone

1 Answer

Incoming calls on Line 4 are ringing in personal office and mail line. I want it only to ring on Mail line . Our phone is a Norstar M7310. Thanks Sherrie



Enter Feature **2663444
Search through General Options until you find Ringing options.
Type in the extension number of your personal office.
scroll to line 4 choose turn ringer to off, and rls! Let me know if you need clarification on how to find Ringers in General Options.

May 20, 2011 | NorStar M7310 Corded Phone

1 Answer

How do I change the time on the display on my NorStar M7310 phone?


Changing the time on a Norstar system must be done using a display phone. Using a M7310, M7324, or T7316 the right 2 buttons under the display are "NEXT" and "SHOW" respectively.

1.- To enter programming mode press "FEATURE" and "* * 2 6 6 3 4 4"
2.- Enter password (default = 266344) - display should read "Terminals & Sets"
3.- Press "NEXT"(bottom right arrow) 5 times - display should read "Time and Date"
4.- Press "SHOW" (top right arrow)- display should read "Hour:___"
5.- Press softkey "CHANGE"
6.- Enter hour - display should read "AM OK or Change"
7.- Select AM or PM
8.- Press "NEXT"(bottom right arrow) - display should read "Minutes:___"
9.- Press softkey "CHANGE"
10.- Enter minutes
11.- Press "NEXT"(bottom right arrow) - display should read "Year:___"
12.- Press softkey "CHANGE"
13.- Enter year
14.- Press "NEXT"(bottom right arrow) - display should read "Month:___"
15.- Press softkey "CHANGE"
16.- Enter month
17.- Press "NEXT" (bottom right arrow)- display should read "Day:___"
18.- Press softkey "CHANGE"
19.- Enter day
20.- Press "NEXT" (bottom right arrow)
21.- Press the Rls key

Aug 09, 2010 | NorStar M7310 Corded Phone

1 Answer

All buttons dial the same line.


Check to see if the one touch button for the cash office is stuck down, sometimes the corner will stick but is hard to notice its down.

Apr 10, 2010 | NorStar M7310 Corded Phone

1 Answer

How do I reset the time on a m7310 norstar system


Changing the time on a Norstar system must be done using a display phone. Using a M7310 or T7316 the right 2 buttons under the display are "NEXT" and "SHOW" respectively.

1.- To enter programming mode press "FEATURE" and "* * 2 6 6 3 4 4"
2.- Enter password (default = 266344) - display should read "Terminals & Sets"
3.- Press "NEXT"(bottom right arrow) 5 times - display should read "Time and Date"
4.- Press "SHOW" (top right arrow)- display should read "Hour:___"
5.- Press softkey "CHANGE"
6.- Enter hour - display should read "AM OK or Change"
7.- Select AM or PM
8.- Press "NEXT"(bottom right arrow) - display should read "Minutes:___"
9.- Press softkey "CHANGE"
10.- Enter minutes
11.- Press "NEXT"(bottom right arrow) - display should read "Year:___" 12.- Press softkey "CHANGE"
13.- Enter year
14.- Press "NEXT"(bottom right arrow) - display should read "Month:___"
15.- Press softkey "CHANGE"
16.- Enter month
17.- Press "NEXT" (bottom right arrow)- display should read "Day:___"
18.- Press softkey "CHANGE"
19.- Enter day
20.- Press "NEXT" (bottom right arrow)
21.- Press the Rls key

Mar 15, 2010 | NorStar M7310 Corded Phone

1 Answer

How do I set or change time on display


C'mon. Seriously. Have you heard of Google?
Go to Google, and type in, meridian m7310 phone setting time date.
Too hard?
Here's a link then: http://www.alphatelecom.ca/norstar_date_time_program.htm
Still too hard?
Then it's,
1. feature **8463 (as in "time")
2. password 23646 (as in "admin")
3. hit "change" or "next" and change time components as needed until it displays "end of list"
4. hit "rls" button

Hope that helps. (~face palm~)

Feb 09, 2010 | NorStar M7310 Corded Phone

1 Answer

How can i change my extension nuber (norstar M7310)


Sorry can you clairify this question...

-> You need a new extension number for your set?
-> You need a new extension on your set so you can see when they are on their phone?

If it is the first, there are many things that you need first, too much to explain at the moment. But you need to have the password and a template for your phone to make changes.

If it is the second, press:
- Feature * 0 and any button to find out what is on the button, look for an empty button or one that you want to overwrite,
- then RLS,
- press FEATURE * 2
- press the button where you want to add this new extension
- dial the extension of the new person

Voila you are done!

Good luck!

Jun 03, 2009 | NorStar Meridian M7310 Phone

1 Answer

I have a NorStar M7310 phone -I am on a conf call - how do I mute the line where the other parties cant here


Conference [Feature] [3]


  • Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press [Feature] [3].
5. Press the line or intercom button of the first held call.
6. Press [Rls] to end the conference call


  • To split a conference:
    • Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] [3].
  • To independently hold two calls:
    • Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] [3], then retrieve the second call from hold.

Dec 04, 2008 | NorStar M7310 Corded Phone

1 Answer

Nortel M7310 phone


Feature **266344, PW: 23646, Press top arrow until you can enter your ext. Press the top arrow again until you see "Fwd no answer" and press top arrow again until you see "Fwd to: None" and choose change. Enter your VM box. Press the bottom arrow (down) on right and see "Forward Delay" and change that number then press rls.

Mar 27, 2008 | NorStar M7310 Corded Phone

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