Question about HP Compaq 6910p Notebook PC PC Notebook

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My sound is not working when i pay directly from the net but it works from HD or CD

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  • ishakmogul Sep 23, 2009

    sorry that is not the case, i can play the cd and audio files from HD but not from internet. am using XP

  • ishakmogul Sep 23, 2009

    sorry that is not the case, i can play the cd and audio files from HD but not from internet. am using XP

  • ishakmogul Sep 24, 2009

    no that is not it, i have also lost the slider controls that i used to have. i can not plan any sound directly from the internet but the video's are fine. if however i download the same file then i can play them fine. i used work ok until IT updated anti virus. looks like i have lost the original HP sound drivers. do you know how or where i can get them from.

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  • Master
  • 3,153 Answers

Plug in ONLY the regular wired speakers and ONLY to the green port on the back.

Make sure they are powered up and the volume is about half way.

Ok now you need to call up ether the sound card application or preferably the windows volume control from the bottom toolbar.

Click Open Volume Control.

A box with sliders in should appear. make sure that volume control, wave, sw synth, aux, cd player, line in
are all about half way and that none of them have ticks in the box at the bottom.

If any of those are missing click options then properties from the top left and put a tick besides any that were missing (nothing else)
Now close the slider box.

Put a normal music cd in your cd/dvd player on the computer and set it to play with windows media player.
You should now have sound out of the speakers.

Double check that EVERYTHING is ok.
If there is still no sound check the control panle for any hardware issues and rectify those

Posted on Sep 23, 2009

  • Project NOMAD
    Project NOMAD Sep 23, 2009

    The next step is for you to find out if the files you are playing from the internet are any different from the ones on your PC.



    I am pretty sure this will be the case so you may want to download and install a multi codec package such as KLM CODEC this would allow you to play quite a few more file types.



    When installing just use the defaults unless you have experience with codecs.



    Let me know how you go on.

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  • HP Master
  • 3,866 Answers

Okay assuming this is Vista operating system

Click on the speaker on your taskbar the one by the clock

OK now click on mixer

Make sure you unmute all that is in that dialog box there should be IE "internet explore" if that is muter unmute it!!

If you did follow these instruction carefully you should have sound now if not keep repaeting the steps.

Thanks

Posted on Sep 23, 2009

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