Here are normal temperatures - Freezer should not be warmer than 10F. Normally it should be 0F, however optimal temps are -10F and for hard icecream - I recommend -10F or colder since it gives a better recovery after a power failure.
Refrigerator temps no warmer than 4F - optimal should be 34F.
After ruling out door gasket seals and dirty condensers, the most common cause is a bad defrost system. If you remove your freezer panel you can look for over frosting on the evap coils - (after shutting down unit of course) try manually defrosting with a blow dryer until everything is melted - place back panel and run for a couple of hours. If cooling is back to nromal, your issue is defrost timer components / control board.
Make sure the evap fan is working properly as well. as your condenser fan (if applicable).
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