Question about Nova Development Photo Explosion Deluxe for PC

2 Answers

Loading nova photo explosion version 3

I cant load the first disc for nova photo explosion version 3. when ever I try a message appears saying hat the installatin wizard has been interupted and to try again. I am using Vista and was told that the software was compatible. Could it be that I purchased it from the States and I am trying to use it in the UK.

I started to get help on this site but clicked accept instead of reply to the last coment so I have tried a couple og suggestions already.

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  • kingsmiley Dec 16, 2007

    Ok, I have tried all of this...When I try and load the sofware after restarting via the diagnostic start up, it wont let me and displays a message telling me is because the installations wizard is not properly loaded.
    I cant access the vista update, it says that windows explorer cannot access the page!
    Help!!!!

  • kingsmiley Dec 16, 2007

    Thanks so much for all your time and help man!!
    Paul

  • kingsmiley Dec 16, 2007

    I cant load the first disc for nova photo explosion version 3. when ever I try a message appears saying hat the installatin wizard has been interupted and to try again. I am using Vista and was told that the software was compatible. Could it be that I purchased it from the States and I am trying to use it in the UK.

  • kingsmiley Dec 16, 2007

    Yeah... all seems fine!!

  • kingsmiley Dec 17, 2007

    Ok... I have down loaded the update but it will not let me install because the programe the down load is for in not on my computer! I cant install it, thats what I am trying to do!

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Hi,

Is the disc original? Check to see if the disc is not damaged or scratched which may interfere with the installation process.

Posted on Dec 16, 2007

  • Damen Wong
    Damen Wong Dec 16, 2007

    Here is the full support page of nova. Regarding the Vista update, you need to register your software first before you can download (an email will be sent to you with a download link).

  • Damen Wong
    Damen Wong Dec 18, 2007

    Did you turn off all antivirus/antispyware/firewall software prior to installation?

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To quote the website:
We have found that this is often due to other programs running in the background during the time of installation. We recommend that you try the following:

  1. Click the Start button.
  2. Click the Run option.
  3. On the Run window, type in "msconfig" without the quotes in the Open field.
  4. Click the OK button. This will open the System Configuration window.
  5. Click the Diagnostic Startup option on the General tab.
  6. Click the OK button.
  7. A window will open with a message indicating that it will need to restart. Click the Restart button.
Once the computer finishes restarting, make sure that you disable both your virus scanning software and firewall software, if you have either installed. Then, start the installation over.
Once the installation is completed, perform the following to return your system to its previous state:
  1. Repeat steps 1-4 from above.
  2. Click the Normal Startup option on the General tab.
  3. Click the OK button.
  4. A window will open with a message indicating that it will need to restart. Click the Restart button.
and here
is a vista update

Posted on Dec 15, 2007

  • 1 more comment 
  • Dick van Zalinge Dec 15, 2007

    btw. you should be able to get a refund for your mistake somewhere on here

  • Dick van Zalinge Dec 16, 2007

    okay, this is quite confusing, i have no idea
    just give me a thanks for trying (which puts the question back in the experts area) and hope someone else can help

  • Dick van Zalinge Dec 16, 2007

    don't press solved of course

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If you are experiencing this issue with Windows Vista, please follow these directions:

Note: These steps are only for Windows Vista. If you are experiencing the problem on Windows XP, please see the directions found here: KB Article 1469

1. Uninstall Photo Explosion 3.0.
2. Reinstall Photo Explosion 3.0.
3. Restart the computer.
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http://www.novadevelopment.com/Support/Updates.aspx

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6. Once downloaded, go to where the update was saved and double-click the update.
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Did you look in C:\Program Files\Common Files folder?
Some programs will place shared files in here.

If that does not work, download the Windows Installer Cleanup Utility from:

http://support.microsoft.com/kb/290301

Install it, then run it from Programs. If you see either of these programs have the utility remove it.

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