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I just looked on ebay and there is a store that sells your bobbins, 25 for $13.99. You can google your machine bobbins, by entering "brother xl 5001 bobbins" and you will get the sites for them. You may find that a class 15 bobbin will work or a SA156. There are also sites that sell your manual, and of course, you can always call Brother at 1-877-276-8437 and complaint that they do not have your manual available for free to download.
Have you been using new bobbins? I purchased what I thought was the same size bobbin I had been using for my cs6000i, they differed in size only very, very slightly . For the life of me I couldn't figure out why I was having such trouble with my bottom thread. Upon placing one old bobbin (the correct size) beside one of the new ones I realized the difference. Make sure they are part code: SA156.
If this isn't the problem you could always adjust the tension in the bobbin casing itself with a screwdriver; the correct screw usually has a bit of paint on top of it so it's easy to locate. However, I would do that as a last resort, I've only had to tighten the bobbin casing when using elastic thread.
I hope this helps!
I was having some problems with mine and I changed to a metal bobbin size SA156 and have had no more problems. I bought them on ebay, 20 for $8.99 and free shipping. They are a Brother number but are the same size as 15j and work great, no more skipped stitches or anything, You may find them locally to at least try them. Whoever sells Brother machines should have them, just make sure that it is a SA156. I hate the plastic bobbins, they always give me grief. Good luck, I hope that it helps.
Make sure you are using 60 weight bobbin thread only in the bobbin, also make sure you are using only SA156 ( SFB-XA5539-151) bobbins, the size 156A are not for this machine. I have used Singer size 15J bobbins with no problem. The bobbin should have slightly rounded ends, not flat like a regular bobbin. This helps the thread over the bobbin at high speeds.
I threw my machine out of time the first three times I used it for embroidery and decorative stitches. Had I read the manual, I'd have known to use 60 wt bobbin thread. I have also used 90 wt with no problems...60 wt is what comes with the machine.
If you have to take the machine in for service, make sure to take sample of the problem and the embroidery unit, thread you used, etc. Take it all and tell them to test it all.
My Brother dealer felt these Disney machines were great little workers..and said they are not hard to repair...some dealers don't know enough about how to repair the thread cartridge, so tell you the machine is not worth repairing. It is...I've had mine for 4 years.
Hope this helps some. You may have to take the machine in to be timed / cleaned...once that's done and you are using proper thread and bobbins (upper thread - you can use any, bobbin it's 60wt)...you will love your machine.
Try this for me clean out the hook area under the bobbin case some times dust from thread and cloth build up under the bobbin case and it can push up the bobbin case and cause the same thing to happin.
The type of bobbin is, in fact, a Brother SA156. This is the only type of bobbin that will fit it, and there is no cross-reference. The Class 66 and Class 15 that you probably found at the fabric store will not be compatible.
The correct bobbins are readily available at any authorized Brother dealer, or online. They are actually a very common bobbin. I would recommend doing a web search for the nearest brother dealer to your location.