Hi, I recently re-installed Winfax pro 10.03 on my pc running winxp sp2. The install went ok, but when it got to the part where I was asked to input my CSID, my phone and fax number, winfax hangs, or the input box dissappears. it is necessary for me to skip this part in order to finish the install. Once the install was finished, I opened program setup within winfax but the same thing occurs when I attempt to type in my info, the box simply dissappears, not allowing me to do this. I checked with the folks over at getfaxing (a popular winfax troubleshooting site), but they want me to pay $19.95 and join thier VIP forum section, where they have posted the solution to my problem.
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Re: Program Setup in Winfax 10.03
I posted a probable solution for this under a user named Floopstick. Check that out. But if you only need to fax once in a while Faxzero is free. You would need to scan in your data if you are not creating it on your machine. Tango.
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Go to the program files folder where WinFax is installed, either in Symantec\WinFax or WinFax. Find the file WTNSETUP.EXE.
Run this and go through the setup. It should create the necessary shortcuts and program menu items for you once completed. http://www.getfaxing.com/winfax
Go to "Control Panel", then "Regional and Language Options", then "languages", then "details", then "advanced", then click "turn off advanced text services". Also turn off Asian languages. Then you will be OK.
Try installing winfax from safe mode. I was having the same problem and this worked for me. However, when you install from safe mode, you will get error messages staing that the printer driver can not be installed. Do not worry about this, as you can install the printer drivers manually. Now, when you do the install, halfway thru, you will need to restart your computer. If you restart and the install does not finish by itself, go to program files, look for the winfax folder, open it and you will see another winfax folder. Open that, and first click the file INSPRINT.exe. This will manually install the print drivers. Second, click WNTSETUP, this will continue the install process.
Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you. http://reviews.cnet.com/e-mail/winfax-pro-10-0/4505-3536_7-1536745.html
You can go to::
and post this request. I've seen it there before you wil need some third party app. Look for Project Number 138099 this will give you more info.
Have a Great Day!!
This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well:
1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need.
2. Run Scandisk and fix any problems that may come up.
3. Run delfix.exe which is located in the winfax folder in the status files.
4. Run delfix-rebuild and delfix-optimize and check if the problem is solved.
If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.