Question about HP Compaq Presario SR1265CL-B (82916053448) PC Desktop

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Hard Drive Problems

Hi, everybody.

A few years later, new video card, new Maxtor secondary hard drive. All of a sudden, either the first hard drive won't be seen in POST (leading to a notice to insert boot disk/restart), or the second hard drive won't be. When working, everything works as it should save for the absence of the Maxtor.

Any assistance is of course very much appreciated.

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  • Inquisition Dec 15, 2007

    Not the ribbon cables (checked the ends connecting to both hard drives and motherboard) nor power cables. Mind, most of the time, the primary hard drive is visible and does boot correctly.

  • Inquisition Dec 15, 2007

    dbarchitect: The thing (my uniquely sophisticated knowledge of technology shows) wouldn't let me post until I had rated your solution.

    I did change out the ribbon cables, and thankfully the problem has been resolved, and I would like to reiterate my thanks.

    I mean no offense when I say that I feel that your concern for your helping score seems to be as high or higher on your list of priorities than assisting the OP.

    Kazong: I made sure when I installed the hard drives to set the master/slave jumpers, as well as connecting the ribbon cables accordingly. Thank you for your efforts.

    country42740: Though the beginning of this message might seem otherwise, I am moderately versed in the minor hardware maintenance. However thank you also for your assistance.

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Just wondering if you checked the jumpers on your drives such as cable select slave master ect

Posted on Dec 15, 2007

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Installing a IDE/EIDE hard drive. Information and help with installing a new PC hard disk drive. ... if problems are experienced you may have to disconnect all the cables again).

Good Luck/Please dont for get to Vote.Thank You.

Posted on Dec 15, 2007

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I suspect that the ribbon cable (seatbelt looking cable) in the computer has possibly come loose. Especially if both HDD's can't be seen.

Possible too that the CMOS has lost the specifications of the HDDs. Press F2 or DEL key while booting (depends on the CMOS/computer type).

Or, both hard drives have gone bad, which is unlikely that both at the same time went out.

Please rate FixYa! or clarify with more information or testing results.

Posted on Dec 15, 2007

  • Greg Wright
    Greg Wright Dec 15, 2007

    First, please don't rate until we have gone through the full troubleshooting and clarifying posts. A Thanks For Trying actually hurts my helping score. Red is worse, Yellow is bad, green is good, blue is right on.

    To try and help further in your situation, try these things...


    1. Try a different ribbon cable

    2. Put the first drive on without the second and see how many times the system will start without a problem

    3. Put the second drive on and see if it's recognized by the CMOS, although it may not boot up because there is not OS or BOOT sector on it.
    This will help in the process of elimination to see if it's anything of those.


    If you need real-time support to solve this problem, please consider a live-chat premium session.

    Please try and change the rating to helpful or FixYa! when the time is right (and that's when you feel the problem has been closed).

  • Greg Wright
    Greg Wright Dec 15, 2007

    Great to hear that it worked. I'm glad there is resolution to your issue. If there's anything else I can help with, let me know.

    I truly appreciate your comments and I have not taken offense. I read back through my comments and I can see how it would seem that my score is more important. I can assure you it's not and will phrase my statements more positively next time.

    Also, I did not know that the system would not allow you to post without rating it first.

    Thanks for clarifying, and thanks for using FixYa!

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