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Re: change paper tray
1- check and make sure the guides in the tray are snug against the paper ( set to Letter or Legal whicever you have in the tray)
2- there may be a paper jammend behind the tray
3-right click on the printer on your pc, go to properties
go to settings is it set to what size you have in the tray?
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Try doing a machine self test to ensure that it is working properly.
Press OK/return to "Machine Info"
Then down arrow once to "Test Print" and OK/Return.
The machine should produce a self test printout. If the machine does not give a print out, try cleaning the paper pick up rollers at the back of the paper tray cavity. Be careful, the machine is heavy.
If a full test print happens - Your printer is working fine and the problem is at the computer end.
It's possible driver installion is faulty or incomplete and you should try re-installing the printer driver. Is it also possible that your printer paper settings are either incorrect or do not match the paper in the printer. Check and match your paper settings in the printer preferences and the paper tray.
Make sure the paper try is properly attached. Try to unplug the power of your pinter and the USB cable for about 2-3 minutes. Restart your computer. Plug the USB and power to the printer then turn it back on.
To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. First, check the ink levels. If the ink level indicators show that a cartridge is low or empty, replace the cartridge. If not, try to restart the printer. Restarting the printer might clear the issues and allow the printer to function correctly again.Press the power button to turn-off the printer then unplug the power cord from the back of the printer, and the USB cable(if connected). Leave unplug for 30 seconds then reconnect the USB cable and the power cord. If issue persists, try to reboot your computer. Restarting your computer might resolve the issue.
If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
If the preview contains no blank pages, check the printer cables. If the printer connects with a USB cable or an Ethernet cable, a faulty connection might cause the issue. If the issue persists, check the printer settings on the computer. Issues with the printer settings on the computer might cause the issue. Follow these steps to check the computer:Step one: Check the default paper settings. Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)).Follow these steps to check the default paper settings.Click Start then go to Printers and Faxes .Right-click the icon for your printer ( ), and then click Printing Preferences . Under Printing Preferences window click the Features tab. Compare the settings in the Size drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Size drop-down menu, change the setting:Click the Size drop-down list, and then select More . The Size is window opens.Select the size of the paper that is in the tray, and then click OK .Click OK in the Printing Preferences window, and then click OK in the Properties window.Step two: Print a test page A test page might help determine if the printer installation caused the problem.Click Start , and then click Control Panel .Right-click the Printers and Faxes folder ( ), and then click Open.Right-click the printer icon ( ).Click Properties .In the General tab, click Print Test Page . The printer prints the Windows XP Printer Test Page.If the Windows XP Printer Test Page prints successfully, you do not need to continue troubleshooting. If the page is blank, print from an alternate program to determine if the current program is causing the issue.Browse to the location of your saved document, right-click the file, and then click Open With .Select a program other than the program you are currently using to print the document.Open the file in the program, and then check the contents.(Most files open in plain text applications, such as Notepad or WordPad, even if the contents include unusual symbols or text that does not make sense). Try to print the file. If successful, the printer prints exactly what displays in the program window.If the document prints successfully in the alternate program, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance.If the document still prints blank pages in the alternate program, disconnect other devices. Other connected devices, such as scanners, MP3 devices, or other printers might cause conflicts in the communication between the printer and the computer. If the issue persists, go to this link for the rest of the troubleshooting steps. Go directly to solution nine. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&lc=en&dlc=en&product=3390949&tmp_track_link=ot_search#N46
HP Support says “If the Ready light is blinking, and the Go light is on, it indicates Data in the printer memory is waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready. Make sure the paper size is correctly defined.
reboot the computer and the printer.. then try to do a "Print Test
Page"..if it still does not
print, turn off the computer again, unplug the printer from the back of
the computer ( I assume it's connected via USB), then plug the printer
on a different usb slot on the computer.. you may have to re-install
the drivers. make sure you have the cd for the printer.
Check that is defined as default printer in 'installed printer' in Windows, and that you are not sending documents in printout to another non connected printer present in Windows under 'installed printers'.
Unplug completely computer from power socket and from USB for 10
minutes, to get rid of electrostatic problems on USB. Plug everything
back and restart.
Check the USB cable, replace USB cable with a different one to check if it was the cable.
Uninstall printer from 'installed printers' in Windows (delete). Disconnect printer from USB, reinstall printer from printer software CD or downloaded driver. Connect printer to usb only after installing, or when explicitly required by software, this is important
it is advisable to use a recomended usb cable for your printer dock. you can try also to uninstall and reinstall the printer driver on your computer. just simply follow this steps:
Remove the drivers that your operating system automatically installed on your computer: -- On your desktop, select Start > Settings > Control Panel > Printers & Faxes. -- Remove all Kodak printers. Right-click the printer icon. Select Delete. -- On your desktop, right-click My Computer, then select Properties. -- Select the Hardware tab. -- Click Device Manager. -- In the Universal Serial Bus controllers list, right-click USB Composite Device, then select Uninstall. note: make sure that the only device connected to your computer usb port is your G610 printer dock to make sure that the USB Composite Device that you uninstall is for your G610, most of the devices connected to you usb port has USB Composite Device also. -- In the Imaging devices list, if any Kodak printers appear, right-click the Kodak device, then select Uninstall. -- Disconnect the USB cable from your printer. -- Restart the computer -- Power Cycle the printer -- once your computer is ready connect the G610 to your computer -- check if you have a pop up window display on your computer informing you that your computer found a hardware device -- you can go to printer and faxes and check if the G610 printer icon is on the list -- try to make a test print
Verify that your computer is communicating with your printer: -- Check that your printer is on. -- verify if the USB cable meets your printer specifications. -- Check that the USB cable and the power cord are securely connected to your printer and your computer.