Question about Arris SURFboard SB4220 Modem

1 Answer

Installation cd I don't have one and am trying to connect internet to ancient Pentium 3 gateway with windows 98. Any ideas?? Any help with this matter would be greatly appreciated. Thanks.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 383 Answers
Re: Installation cd

SURFboard® General Frequently Asked Questions ... your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD ... Do Motorola SURFboard cable modems ... My SURFboard SB4220 or SB5100 cable modem

Click on the above link find the drivers you are wanting to down load or order on line.

Good Luck /Please dont for get to Vote.Thank You.

Posted on Dec 15, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Just got a qwest pk5000z when plugged in power light stays solid green, dsl light stays solid green, then I receive Internet connection.. After about 30 seconds it resets and starts the whole process over....

Are you using the RJ45 ended Ethernet cable?
I've been battling an issue where an Ethernet cable plugged in caused the PK5000Z to reboot approximately every 120-300 seconds (2-5 minutes).
Switching to just the wireless and not having any Ethernet cables plugged in resolved the issue.
Unfortunately this won't work for me since I only use the modem as my gateway to the internet and actually have an Astaro Secure Gateway Firewall that connect to the modem via Ethernet. I'll be contacting their technical support again tomorrow as I've had 3 modems RMA'd and not a single person there at Century Link could figure out what to try except to keep RMAing them.
So anyone else hitting this issue, try using just the wireless instead of the Ethernet Cable.

Jan 24, 2012 | Modems

1 Answer

I'm using windows 7 with a wireless rca by thompson dcw725 router. my desktop is wired into it, but i got a laptop that connects wireless, but has no internet access, says limited connectivity. Any ideas...

First of all, you need to check if the laptop is correctly connectedto the router.
try the following steps to see if you are effectively connected to the router :

1. Open the command prompt on your desktop computer (Start -> All Programs -> Accessories -> Command prompt OR Windows Key+R -> type cmd).
2. Type ipconfig /all and then note down the value given for Default Gateway
3. Repeat the first two steps on the laptop and compare the values of Default Gateway.

If the values are different, then it means the laptop is not correctly connected to the router.
You will have to delete the Wireless network configuration (In the Network and Sharing Center, you will find it in "Manage Wireless Networks").Then start the wizard for connecting to a wireless network. Be sure that you enter the network security key correctly.

If the default gateway values are correct, check the firewall/antivirus settings on your laptop. If you cannot or don't know where to look, deactivate them completely and try again.
You may also need to check the parental control settings and your web browser settings (notably if it is in offline mode).

Last but not least, on the laptop, delete all broadband connections and/or dial-up connections that are present (in the Network and Sharing Center, go to "Change adapter settings" to find any broadband or dial-up connections).

May 05, 2011 | RCA Thomson Digital Cable Modem (DCM305R)

1 Answer

Network key for ot 800

How do I configure my NIC with a static IP for use with a SpeedTouch Home?If you are using an Alcatel SpeedTouch Home (without a router), a PPPoE client such as NTS, WinPoet, or RASPPPoE, and are experiencing stalls and freezes while surfing or connected, it may be that your NIC is not configured correctly. You must set a Static IP on your NIC. If you have it incorrectly set for "Obtain IP automatically" it will be looking for a DHCP server that does not exist. During the time the NIC is searching for the DHCP server you will experience stalls and freezes. An incorrect NIC settings will also cause the PC to take a longer time to boot up.

This FAQ has two sections:
Section 1 - NIC Properties for Windows95/98/ME
Section 2 - NIC Properties for Windows2000/XP

Section 1 - NIC Properties for Windows95/98/ME
bred.gifStep 1
Click on Start ->Settings ->Control Panel ->Network

bred.gifStep 2
Once at the Network Window scroll down and look for the first entry in the box marked Internet Protocol (TCP/IP) that is associated with your hardware ethernet card (ignore dialup, AOL, and VPN type bindings). Select the correct Internet Protocol (TCP/IP) entry and click PROPERTIES.

Actual screen shots may vary

bred.gifStep 3
Select the IP ADDRESS tab. Select Use the following IP address and enter and into IP address and subnet mask fields respectively. Do not click on OK yet.

Actual screen shots may vary

bred.gifStep 4
Select the GATEWAY tab. Enter into New Gateway field and click on Add. Click OK.


bred.gifStep 5
Close all windows and restart the PC.

Section 2 - NIC Properties for Winows2000/XP
bred.gifStep 1
Click on START -> SETTINGS -> CONTROL PANEL -> NETWORK CONNECTIONS. Right click on Local Area Connection and select Properties

bred.gifStep 2
On the General tab highlight Internet Protocol (TCP/IP) and click PROPERTIES.

Actual screen shots may vary

bred.gifStep 3
Select the GENERAL tab. Select Use the following IP address and enter,, and into IP address, Subnet mask, and Default gateway fields respectively. Click OK.

Actual screen shots may vary

bred.gifStep 4
Close all windows and restart the PC.

Nov 11, 2010 | Alcatel Speed Touch Home Modem

1 Answer

Hi all, I'm trying to install a cable card for internet access in my Compaq Presario 1210 Laptop (Pentium 150 MHz, 64 Mb Ram, etc). So far I have tried several ones but without success. The laptop won't...

When you purchased the network-adapter, did it include a CD-ROM with device-drivers for Windows 98? Did you install those drivers?

Many "new" network-adapters include software that *ONLY* supports newer versions of Windows (XP/Vista/7) and no longer include support for Windows 98/98SE/NT/2000.

Look on eBay for another 3COM adapter, since that adapter worked for you.

Sep 01, 2010 | HP Compaq Presario 1210, 1210CA, 1210EA,...

1 Answer

Ran the install cd for 2 wire on my restored Windows XP pc. Will not show an internet connect. My laptop is working wireless off the same gateway.

When you restored the pc, did you make sure the drivers where re loaded.
Have you tried control panel / internet options / connections / lan settings.
It should have automatically obtain settings ticked

Jul 18, 2010 | AT&T High Speed DSL Modem

1 Answer

Alcatel Speed Touch PCI Modem doesn't work on my Win 98

Windows 98 0r 98se are no longer supported by any kind of internet service providers anymore only windows 2000 and newer. hope this helps.

Aug 10, 2009 | Alcatel Speed Touch Modem

1 Answer

I need manual installation instructions (dont have cd)& key code for Gateway 2wire modem model 2071-A

It appears to be a DSL modem. You don't need a driver, but a username and password for your internet provider. Here is how you install.
connect to phone line then usb or network port (drivers should be built in xp) open your internet browser and type to open the internal web page. It should step you through the username (email address) password. Must ask your internet provider for those.

Apr 29, 2009 | Modems

1 Answer

IHow to install my 2Wire modem without the the installation CD

it doest matter if you have the disk or not. Access the command prompt window, type in "ipconfig" press enter. Make a note of the default gateway. type the same set of no.s in the address bar of the interent explorer, you will acess the modem's Graphical User Interface. If it asks you to enter the user name and password type in user: admin in password: admin or leave it blank.

Try to enter the uid and the password from ISP, you should be connected.

Run Speed Test @

Dec 05, 2008 | Modems

1 Answer

Siemens modem does not connect

If you are using modem (Gateway)

Acess the GUI (
1. Set to PPPoA
2. VCI - 0 , VPI - 35
3. Enter usename and password provided By ISP
4. Select Keep Alive
5. Save Settings

-In case wont work try to unplug the modem for 10 sec. and plug it back wait for lights to be stable.
-Try to check i nternet connection.

Hope it will help you

Oct 01, 2008 | Modems

3 Answers

Lost installation cd

What is the model of the modem?
and what OS do you have?

Nov 02, 2007 | Modems

Not finding what you are looking for?
Arris SURFboard SB4220 Modem Logo

Related Topics:

290 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Modems Experts


Level 2 Expert

233 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Terry Allen
Terry Allen

Level 3 Expert

680 Answers

Are you an Arris Modem Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides