Question about Apple 20gb Ipod Mp3 Player With Click Wheel System

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Ipod 20gb trouble

Screen is in disk mode giant tick and ok to disconnect though it is not even connected

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T tells me to plug something into it, but it looks like a charger. i do that and i press the menu and the click wheel and the bettery level stays the same!

Posted on Apr 29, 2008

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Posted on Jan 02, 2017

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My ipod does nothing just shows a sad face


The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.

Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.

Feb 03, 2013 | Apple iPod Audio Players & Recorders

1 Answer

When i turn on my apple 3rd gen 20gb ipod it comes up with the apple sign and after a few seconds it comes up with and ipod with a sad face and www.apple.com/support/ipod underneath. What do i do??


The first thing is to connect your iPod to the computer it is paired with. When iTunes recognizes it, click the button returning it to factory settings. This will delete all data from your iPod, but should repair any software problems.
If iTunes is having a problem recognizing the iPod, than place it into Disk Mode: (From http://www.apple.com/support/ipod/earlier/)
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears
  5. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"

If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.

If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Dec 05, 2010 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

Its stuck on disk mode


you need to connect that on your laptop , and restore the original software from itunes.

Jul 23, 2009 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

My ipod cant download musis because it come up in windows media


You will need to restore the iPod. Since it is not showing up in iTunes, you will need to put the iPod into disc mode before connecting it to your computer. Below I have posted a step by step on putting an ipod into disc mode as well as restoring it. (Just in case you need the information) Before placing the iPod into disk mode, you should verify that it is charged. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Once it is in disc mode and connected to your computer, open iTunes.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.

The 4 possible restore options are: Restore Option

1: Restore - Restores with same iPod Software version already on iPod. Restore Option

2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option

3: Use Newest Version - Restores with the latest iPod Software available. Restore Option

4: Restore and Update - Restores with the latest iPod Software available.

If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).


Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

After everything is complete, eject the iPod and disconnect it. Then without putting it into disc mode reconnect it to see if it will load normally in itunes.
If you still cannot use the iPod normally after these trouble shooting steps, you most likely have a hardware issue and will need to either get it serviced or replaced. I do hope that is not the case though. Please let me know if you find this article helpful towards your issue. :) Good luck



May 06, 2009 | Apple iPod nano

1 Answer

I plugged my ipod 3rd generation 20 gb into my mac to delete some songs so I could add new ones...the screen came up in iTunes and it said it was disconnected improperly even though it was still hooked...


I would force the iPod into disc mode before attempting to connect the iPod to restore it. Below is a step by step on forcing an iPod into disc mode just in case you need the information :)

Putting ipod into disc mode http://support.apple.com/kb/HT1363 Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Apr 30, 2009 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

Frozen Screen I have a frozen screen which says "Disk Mode", then there is a large "tick" in the centre of the screen, and another message saying "OK to disconnect". Nothing I try unfreezes this - I have...


I do not know which ipod you have, but here are instructions on how to get a nano in and out of DISK MODE:



To turn iPod Disk mode off:
  1. Toggle the hold switch on and off
  2. Press and Hold the Select and the Menu button for more than ten seconds
  3. The normal selection screen should appear, your iPod is out of Disk mode.
To turn iPod Disk mode on:
  1. Toggle the hold switch on and off
  2. Press and Hold the Select and the Menu button for six+ seconds
  3. Release both buttons when the Apple logo appears
  4. Press and Hold the Select and Play button until the Disk Mode text appears.
If it does not work, you may need to reset your ipod. The following link has extensive instructions on that procedure for many types of ipods.
Good luck my friend!

Dec 28, 2008 | Apple iPod nano

12 Answers

Apple ipod nano 4GB silver model no A1236


i dont have the instructions for this ipod where can i go to get the instructions to learn how to work it and download music from my computer to the ipod

Feb 09, 2008 | Apple iPod nano

1 Answer

IPod Problems - Connecting to Windows / Songs Cutting Short


Sounds like Vista has some setting causing it to want to check all USB devices. Maybe a virus scan or something?

Yes restoring an ipod resets it back to all factory defaults, which is to sync automatically. So whenever you restore you will need to recheck that box.

Jan 29, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

4ht generation 40 gig ipod will not sync but shows as a drive in windows


hold the center button and the menu button until the screen goes black. then hold center and play until the screen goes white and says "OK to disconnect". The ipod has now been forced into disk mode and should now sync. Once you have it connected to itunes, try restoring the ipod to fix the problem forever. If the ipod still will not sync in disk mode, try some of the USB tests in diagnostic mode (info here)

Nov 21, 2007 | Apple iPod MA446LL/A MP3 Player

1 Answer

CheckMark On My 1-Gig Nano


Your iPod is in Disk Mode. Press and hold the menu and select buttons together until an apple appears. then it should be Ok. More info can be found here: http://docs.info.apple.com/article.html?artnum=93651

Nov 10, 2006 | Apple iPod nano

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