Question about Tenebril Lifeguard (12090605) for PC

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Install on new computer

Can't install lifeguard on my new computer with order no.st32454177

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Have you tried installing the software with NO OTHER programs running?

I strongly suggest you uninstall the Lifeguard software, then installing it with EVERY other program (antivirus, antispyware, utilities, Office, etc) not running. It should work.

Give me a message when you are done and let me know if you have more information or further questions.

We are here to help you FixYa!

Posted on Dec 15, 2007

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If by "new" you mean Vista, then it won't install.

Compatible Operating Systems:
Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000

You should probably just check in at their homepage to see if a patch ever comes out, or even check with their support staff to see if one is already out. But as it is now, it will not run on Vista

Posted on Dec 15, 2007



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Posted on Jan 02, 2017

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I lost my password hdd wd 500gb. Is there a way to reformat it and take my lumps?

go to the wester digital website, download the appropriate data lifeguard tools for your drive and burn the program to disc. The website will give you directions to erase data by writing zeros to all sectors, thus wiping it ready or use.
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Tt is a very straightforward procedure

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You may have a bad hard drive. If you are able to log into Windows, run Western Digital Data Lifeguard Diagnostic software.
1. Download Data lifeguard:
Hard drive analysis software
2. Install the software and run an extended test on your main partition.

If the test fails, then your hard drive is bad.1. Purchase a new hard drive from a local Best Buy or other2. If you don't have the original restore CDs, order them from Toshiba
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There might be a problem with the hard disk. You should hook the drive up to another computer and run a hard disk diagnostic test on the drive, such as Data Lifeguard Diagnostics by Western Digital to make sure that the drive is okay, even if it is brand new.

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I installed a new WD Cavier 500 Gb hasr drive ot

Your problem could be that the hard disk is not ACTIVE.
Boot up with a DOS disk (floppy or CD or USB) and run FDISK, select 4 to Display Partition Info. If the C drive does not have A under Status then press ESC and select 2 to Set active partition and then set Partition C to active.

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Computer won't detect new HDD as master when booting

You can do this!

1. Connect your 500gig drive as the slave of your smaller boot drive.
2. Go to and get the Western Digital Lifeguard tools.
3. Run the executable to install WD tools.
4. Run that application.

You'll notice there is a Drive to Drive Copy utility. This will clone your new 500gig drive from the smaller drive. When the utility finishes copying the drive, shut down. Remove the smaller drive, and set your 500 gig drive as master/single. Reboot, and you should be running off the new drive.

It is possible that your old drive was an IDE drive and your new one is SATA. If so, you may need to enter Setup on the reboot, go to the Boot menu, and set the boot device to the new drive type.

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My Book Premium ES Edition 500GB Dual Lights

Hi huix0018,

First thing you need to do is to determin if the drive is working or not.
Either the drive itself failed or it could be you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.

And Finally, Here is a link to get you the drives and utilities software for the Premium ES Edition. HERE!

I hope this helps and Good Luck!

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How this WD hard drive protects your data:Data Lifeguard™ is an exclusive set of data protection features, including shock protection, an environmental protection system and real-time embedded error detection and repair. WD's Data Lifeguard technology automatically finds, isolates, and repairs problems that may develop over the life of a hard drive.
Data Lifeguard Tools™ are software utilities designed for WD hard drives that work with the embedded Data Lifeguard features to make hard drive installation,diagnostics and repair both simple and worry-free. (Download Data Lifeguard Tools). So download the Data lifeguard tool and try it out

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