Question about Lucent PARTNER18 Corded Phone

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I am trying to add phones to my Lucent / AT&T Partner system but they do not have dial tone.

I bought some used phones for my Partner system and I get no dial tone on some jack /extensions. I get tone with the phone when I plug it in to a jack that already has a phone so I know the phones work. The system was installed by a professional a year ago. Can you turn some extensions off and on? Help

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Re: I am trying to add phones to my Lucent / AT&T Partner...

No, you will need to have the company come back and "liven" up the jacks.

Sometimes there are not enough ports of the phone system to connect all the wall jacks to the system. So it is possible that you have to expand your system.

Posted on Dec 22, 2007

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I have Lucent Partner - 18D, Calls and dial tones keep cutting out and coming back on. I have ruled out phone lines and have unplugged phone box. What is the problem?

If the processor sits in a 2 or 5 slot carrier, double check that the card is seated firmly in its slot. There's a plastic clip on the bottom of the card that keeps it locked into place and sometimes it comes loose. When you lose dial tone, check the lights on the face of the cards. You could have one card causing the rest to fail or just not secure.

If that doesn't fix it, it's probably time for a repair technician or start swapping card positions. You could start with pulling everything but the Processor and see if the trouble goes away, then add cards into the system.


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At ext 10 or 11, press feature 00
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Lucent Partner 18D cant fully reboot itself

That one doesn't sound too good.
You could perform a reset through programming which should clear the scratch pad.
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1 Answer


What voicemail do you have currently?? When you dial into voicemail, what does the voicemail lady say? "Welcome to Partner......."??????? Need to know that first.

Jun 04, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Need to change the main greeting on our lucent/partner system?

You need to press 0 at the voicemail login prompt. If you dont have a button programmed you can dial Intercom-7-7-7. If the system is configured properly you will get the login prompt. You can then dial 0# for the admin login. The default password is 1234#

May 27, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

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Obviously you lost your programming. Question is whether the unit is operational. Best thing to do is contact your local Avaya Business Partner for a repair.
If you tell me your location, I can recommend one.

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What are you plugging them into?


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No dial tone

do you still have a problem?

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Static in phones

Static on Partner systems is not too uncommon and more likely as the system ages. These systems use relays (electric switches) to connect to outside lines and extensions. The static is usually from a faulty relay, but sadly these are not really repairable by end users. A power outage is sometimes associated with spikes - short high voltage conditions that occur as the power comes back on. Any vulnerable component may fail at that time. The solution is to replace the bad circuit pack. These are available used - just use your search engine. Prevention can be as easy as installing a good surge and spike protector power strip between the system and the outlet.

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