Question about Xerox DocuPrint N17 Laser Printer

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Paper feed problem

We usuall put paper that has been used on one side in the paper tray . The tray frequently pulls more than one sheet through at a time. This happens when we put pre-printed forms in the tray as well.

We also get a message that the tray is out of paper, when in fact it has paper.

Thank you in advance for your help.

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Re: paper feed problem

You need new feed components. Feed rollers and retard rollers or pads that stop multisheet feeds.

Posted on Jan 08, 2008

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How do I keep Rollers in feed tray from pulling multiple pages?

First of all, I apologize for my poor english. Of course you'll notice it's not my natural language. Not sure whether the terms I'll use are of common use or not. Anyway, before putting the paper sheets in the feed tray, with your fingers, leaf muliple times through them, on the side which will face the printer's feed tray. Oh, in case the sheets get disaligned in the process, first arrange them in line, prior to inserting them on the feed trray.
Hope it works for you.
Anyway, please, let me know if I can assist you any further.

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give one paper and check if it accepts correctly

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Printer jams frequently. Jam is in the paper tray. It appears to try to pick up a sheet of paper and can't. When you open the paper tray the sheet of paper has been lifted up, but not enough to pull it...

Locate the paper lifter and the initial rollers and clean these with isopropil alcohol and a Q tip. These items become hard and polished and will not grip the paper properly, causing the jam.

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I removed a jammed sheet of paper through the front opening, Had to pull real hard. Since then, when printing or copying, printer feeds up to 4 extra sheet with each printed page. I suspect some piece of...

Please see this solution from Canon. It is recommended you check your manual for the proper procedure for clearing paper jams. Incorrectly removing jams could damage your printer. Trust the following helps resolve your current issue.

If you do not have a manual it can be downloaded from here:

Issue: More than one sheet of paper feeds while printing

Solution: Clean the paper feed rollers using the MX300 operator panel

sikaku.gif Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

2. Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the l_mark_s.jpg or r_mark_s.jpg button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

3. Repeat step 2 twice.

4. Open the Paper Output Tray.

(1)Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

(2) Open up and set the Output Tray Extension completely by pressing down the hollow on its front side.

5. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left.

6. Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

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Fixing a printer paper jam
When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
1.Turn off the printer.
2.Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3.Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4.Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5.Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair.
* To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer. However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring.
•If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled.
•Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
•Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer.
•Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper.
•Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.

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Thank you for using fixya..

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Careful 'knocking up' and 'riffling' the sheets before placing in the feed tray will go a long way to to alleviate this one. Getting air between the sheets is the object of the exercise . The cutting packing and wrapping of sheets compresses them. Did you know also that there is a right side and wrong side to copy paper? Look at the side or end of a new pack for the arrow.

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