Question about HP OfficeJet Pro K5400dn Photo Printer

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Bad printout Printer runs well and then black printout starts fading out like it is running out of ink. Changing the print head and changing the ink cartridge does not help. Cleaning the print heads does not help. Aligning does not help. I purchased one of these printers in October and one this week. Both have the same problem. HP mentioned a "MAC" software problem, but I am using a Compaq PC.

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  • greveland Dec 14, 2007

    Just started. First one worked for more than a month before faulting, second worked for a week before faulting. I installed the software from the cd shipped with the equipment.

  • greveland Dec 15, 2007

    Removed and reinstalled the software. The printheads are easily cleanable on this model as the whole printheads pop out and the permanent contacts are easy to get to. But, on the original printer, after I let it setfor a number of days, the diagnostic printouts did fine at first, and then went back to the black disappearing. The "alignment" diagnostic now shows no black at all and anothe diagnostic comes out with just three large red Ns.



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Hi have you installed the software that came with the printer.
Also has this problem just started or has it been like it since buying let me know ok thanks

Posted on Dec 14, 2007

  • paul proctor Dec 14, 2007

    If they was working fine at first then the problem wont be a software one.
    Has anybody had acess to your computer and acidently changed the settings on the printer or even made it so your isnt the printer selected.
    First thing i would try is delete the software you installed completley remove the software for it then reinstall it from scract this would eliminate software problem.
    If after doing this it still dont work i would check the leads are ok and not kinked or anything like that and are you 100% sure the print heads are clean and not blocked as this is often the case.
    try reinstalling the software this will eliminate any corrupt data.
    Let me know how you get on ok

  • paul proctor Dec 15, 2007

    Hi it sounds like you might need to get it realigned then this isnt something you can do yourself as you wouldnt be able to get it perfect.
    It just seems a bit stranged that this has happened to two printers witch is usually software problem if it is same problem on another printer.
    maybe its common fault with that model.
    The best thing to do is take to repair shop and get it realigned this is the only sollution that matches your problem if you are sure the heads are perfectly clean then that is the only option let me know what you want to do ok



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Next, run a printer check to make sure the printer is operational. To run aprinter check, turn off the printer and the computer and unplug the USB cable.Turn on the printer and press the Maintenance button. Use the down arrow buttonon the printer to highlight More Options on the display screen and press OK.Highlight Nozzle Check and press OK twice. If a page prints out, reinstall theR300 software on your computer.
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If the printout still has banding, open the Print window on your computer andclick on Properties. In the Properties window you can choose the print quality,speed and printer type. Select a higher print quality and a lower speed andmake sure the paper type matches the type you are using for the printout.

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