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I scan a document and I cna see it on page but before it will let me accept or change it, it gives me the error exception:
SEH Exception 0x7c97eec8
Address 0x0012f44c
load address 0x03190000
This generally indicates a driver error. Download and run the Scan Diagnostic utility
Download the HP Scan Diagnostic utility .
When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
Try the scan again.
The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:
PML (Printer Management Language)
Yellow DOT4 entries
Scan Folder
Registry Mismatch
HP Digital Imaging Monitor
Multiple HP Digital Imaging Monitors
If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions. Run the Unexpected Internal Error and Communications Failure patch
Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
Double-click the patch to install it on the computer.
Try the scan again.
Try scanning without HP Imaging software Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.
Make sure the product is turned on.
Click Start , and then click Control Panel .
Click Printers and Other hardware , and then click Scanners and Cameras .
Look for an icon for the product.
If there is not an icon for the product, click here to uninstall and reinstall the software .
If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.
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Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.
Uninstall all drivers and scanning software. Switch off the comp and Scanner, restart the scanner first and then the computer. Then reinstall software again
If you have a Top feeder on the scanner, you can scan mutiple pages. Change the setting of the scanned file to pdf file (not JPEG) by going to the scanner icon and change the type of file you want to scan. Scan it as PDF FILE and then it will scan multiple pages. Regards
Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
I changed the settings from duplex (double sided) scanning to simplex (single sided) scanning under the settings tab in the scansnap organiser. this was ok since i had all one-sided documents to scan. you would need to reverse this settings change anytime you have a double-sided document to scan.
Scanner:
Hi there,
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
If you are receiving an Error Code 103 or a Paper Jam error,
but there are no pages in the ADF (Automatic Document Feeder), follow
the steps below:
Close the scanning application (such as PaperPort)
Turn off the scanner and the computer
If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
Plug the ADF cable back in
Turn on the scanner power
Turn on the computer
Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in
the rear is connected to the scanner base. Check the flatbed to make
sure that it is clear. A page incorrectly placed on the flatbed may
interfere with a page feeding through the ADF.
If your scanner stops scanning due to a paper jam in the Automatic
Document Feeder (ADF), a warning dialog box appears after a few moments.
To clear a paper jam:
Open the Automatic Document Feeder cover.
Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is
running continuously, check to make sure the paper sensor arm is not
stuck down.
Open the Automatic Document Feeder cover.
Look for the small black plastic arm
When you press on this arm, it should move freely up and down
If the arm is stuck down, please contact Technical Support for troubleshooting options
Unplug your scanner and switch off your PC. Check the USB connection is secure on scanner and pc. Wait for at least one minute, then switch both back on. Your display should go back to 01 now.
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