Question about HP PSC 2410 All-In-One InkJet Printer

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Printer displays carriage jam

Carriage is moving back and forth. Reset and it still displays jammed.

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Re: printer displays carriage jam

Leave the printer on without cartridges.

Unplug the power cable on the back.

Press & hold # 3 , While connecting power cord. When display says Partial reset ...Then follow the steps...
If this will not resolve, Carriage needs to be open & serviced / Repaired

Posted on Dec 20, 2007

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Why does my HP C4480 say "carridge jam" and flash when there is no paper inside the machine and I've cleared the carriage to the left? I have to turn it off and back on to have it work again.

Paper has nothing to do with the carriage jam. Something is hindering free movement of the carriage back and forth. Check to see that the carriage moves freely, and there are now buildups of dirt or trash in the area. You may wish to reset the print cartridges to ensure they do not hang when moving.

Feb 24, 2015 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

Hp 7520 carriage slams back & forth

Sounds like a defective printer that you may need to replace. If you ever need the ink for it, please let me know. Damien @ iPrint Technologies - 818.700.7419

Aug 28, 2014 | HP Photosmart 7520 All-in-One Color Inkjet...

6 Answers

HP Pro 8500 printer has carriage jam. I have opened every door and there is no paper jam.

Sometimes the paper gets caught inside the printer all the way to the right (or left) of the print carriage. You will miss seeing it because the print carriage has moved the jamed paper to the right (or left) out of view. Carefully and manually move the print carriage to the opposite side and you might find small pieces of jammed paper there.

Jul 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

What is a carriage jam

here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is the carriage access door..
disconnect the power cable from the back.. remove the paper output tray.
look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
And lastly after doing this steps try to reset the printer and try to print..

To reset the the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...
Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks

May 10, 2010 | Printers & Copiers

2 Answers

During startup the drive belt slips and gives an error

Open the printer's door and look for the print carriage. It's the platform that moves back and forth over the paper, probably where you put new cartridges. Unplug the printer, and check this belt and its pulleys to see if it's either broken or possibly covered in ink. The drive belt will be black and have gear teeth on it. If you see a metal or plastic ribbon, that's more likely the encoder that let's the printer's computer read the position of the carriage. See if you can nudge the carriage and make it move a little; it may simply be jammed. Check the carriage's moving path and make sure it's not obstructed. Any other problems would probably best be handled by Epson.

Feb 27, 2010 | Epson Stylus R380 InkJet Photo Printer

1 Answer

Carriage keeps moving bck and forth when it is turned on. Dialog screen says to "clear carriage jam and press enter". No obvious reason to have carrige jam. I suspect it needs to be "reset" Do not have an...

Carriage most of the time its a Hardware issue and there is no guaranteed resolution.
Wherein we can try to resolve it by performing few reset :

Printer should be directly connected to wall outlet
Unplug the power cable from the back of the printer
Keep on tapping the power button on the printer for 30 secs
Plug in back the power cable and check
Check if anything is jamming the carriage then clear it
Open the catridge door take out the ctaridges and clean it with a dry cloth
Make sure the power is turned on and gently move the carriage(Catridge holder)
and check if anything is jamming it
to perform reset:
Unplug the power cable from the back of the computer
(with one hand) press and hold down the (#) and the (6) button at the same time and plug in back the power cable
Release the (#) and (6) button (the printer may shut down) on the screen it will display SEMI NVM reset
If none of them happens try it once more
if still the issue remains
Do the same by press (#) and (9) button
If still it doesn't work you may change the wall outlet and check if still the issue remains in that case the printer has gone bad and cannot be repaired
Can call HP to return the printer and get an upgrade at low price for replacing the damage printer. hp no.: 1-800-474-6836

Regards Soumajit

Oct 27, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Officejet 7310 carriage jam

I'll start by explaining some of the components you need to understand to troubleshoot the carriage system.

The Carriage is the thing the cartridges are mounted in, it slides on the carriage rail, the bushings in most newer carriages are made of plastic, (or maybe it would actually be called a polymer, or composite material). The bushings are the pieces that wrap around the carriage rail.

The carriage rail is a shiny round rod that the carriage rides on, it is driven across the rod by the carriage belt, by the carriage motor, at the opposite end of the belt there is an idler pulley, ".

In a HP printer the device where the carriage parks, (sits at), when the machine is not printing is called the service station, it is responsible for cleaning the print heads, and for capping the heads when you are not printing, (so they won't dry up). The bottom of the service station is the "Spittoon Base", ink is spayed into the base before printing to prime the heads, there is an absorbent pad in the base to soak up the ink. Note that the pad does not always soak up all the ink, so if you tilt an HP printer you can spill the ink out of the service station, (especially if it is a heavily used printer). The piece that moves back and forth in the service station is the "Sled", it was wipers to clean the heads on it, and the caps that keep the heads from drying out are also part of this assembly. The sled is moved back and forth before the carriage leaves the service statio to wipe the heads, this happens after the heads are primed, then the carriage is moved off the service station and the sled is again moved back and forth to clean the wipers.

The encoder strip is a plastic timing fence that looks clear at first glance, but has black lines painted on it. The strip is threaded through an optical sensor on the back of the carriage.

When the printer initializes the carriage has to leave the service station, or, if the machine was powered off when the carriage was somewhere else, whatever spot it is sitting in, and travel the way to the other side of the printer, and then return to it's home position which is the service station.

When the carriage reaches the side of the printer away from the service station it sets that as a reference, then it counts lines on the encoder strip as it travels home, if it doesn't see enough lines before it gets all the way to the other side and can't move any more then the printer decides the carriage must have something blocking it.

Sometimes a service station will fail in a way where the sled does not retract fully, if that failure happens when the carriage is parked then the carriage will usually not be able to leave the service station. If the service station binds when the carriage is off of the station, then the station may not be able to move all the way to that side, and will detect a carriage jam. When the service station binds you might hear a grinding noise as it's motor tries to drive the sled back and forth.

If the encoder strip is dirty the printer may not see all the lines and detect an error, often when the strip is dirty the carriage will move too fast and slam to one side of the printer.

I use water to clean the encoder strips in HP printers, water works well on water based inks, if your printer uses ink with another base you might use alcohol, but "ONLY" if the ink is not water based.

One end of the encoder strip is attached to a spring mount, if you wipe the strip starting at the end that is attached to the frame, and wipe only towards the spring mount, then the strip will stay attached to the printer.

A dry carriage rail will cause the carriage to bind, if the carriage does not move fast enough a carriage jam will be detected. Some newer HP printers use grease on the carriage rail, many models use a liquid lubricant, Use "ONLY" light synthetic or silicone based lubricants on printers that use a liquid lubricant, Petroleoum based products may melt the plastic bushings and ruin the carriage. (YES, Petroleoum based means WD-40)

some HP printers have a timing disc on the service station, and if the service station binds, or the timing sensor fails they report a carriage jam, but as far as I've seen that jam always occurs before the carriage moves.
You can use a synthetic lubricant on the carriage rail :hope this helps

Jan 09, 2009 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Carriage jam


Try to move the carriage maually left and right ..still does not work...service the printer.


Nov 25, 2008 | HP Officejet 7210 All-In-One InkJet...

3 Answers

Carriage jam message

I had this same problem and spend hours working on it. Took the side panels apart to get a better look. Nothing anyone said fixed the issue. Not even the link everyone keeps posting to HP's carriage jam fix. Was out of solutions and about to give up and order a new printer. There was one last thing I had to try that I didn't think was going to work, but I had a theory. Right after I tested this solution it started working again. This worked for me, but anyone who has tried every and have not got their printer to work can try it.

My Solution: Open the front covers and look inside. Just above the metal rail that the carriage travels on there is a thin plastic strip about 1/4 in. width and should have a glossy shine to it. I believe this is some kind of positioner. It runs through the carriage and gives it some kind of position. After years of use, it'll become dirty with ink. I used some tissue and alcohol and wiped the strip clean. It worked perfectly fine right after. Below is a picture of the strip I underlined with a yellow line.

Aug 27, 2008 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

Carriage jam

I had a "carriage jam" error message.

My son wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, found nothing wrong with it and put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.


Aug 13, 2008 | HP Officejet 7210 All-In-One InkJet...

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