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Scanner not working on my HP C4200 all in one

When I scan a photo, I get an error message USB not connected. It is connected...because I can print.

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  • Anonymous May 01, 2008

    I have the same problem, I can print from my computer, but cannot scan it just quit.It say's USB not connected , but it is.

  • Anonymous Nov 24, 2008

    my hp 42000 all in one printer scanner prints but does not scan.  error: usb cable not connected and it is and the connection port on my computer is indeed working. help I want to scan again!

  • lindagsmith8 Dec 07, 2008

    i am getting a usb not connected when i try to scan using hp photosmart c4200.

  • deannagriggs Dec 16, 2008

    I can not scan anything...I can make photocopies and print, but I can not create a scanned image.

  • Anonymous Dec 31, 2008

    Same deal -- USB not connected message. 

  • ronytrigo Jan 15, 2009

    I have the same problem when I try to scan in my HP C4200, usb not connected, but it is connected and it is working.

  • nanagail Jan 23, 2009

    I have had a C4200 all -in-one for over a year. Just recently it started giving me a usb not connected every time I try to scan. It only works a fraction of the time. It is very frustrating-and is making me really made.

  • rambrose1850 Jan 24, 2009

    HP C4200 will not scan, says USB not connected

  • Anonymous Feb 27, 2009

    great i came to this site to GET HELP and ANSWERS!!!!

    thanks a lot for NOTHING!

  • Anonymous Mar 17, 2009

    I have the same problem...how do you fix it?

  • Frank Duncan Sep 14, 2013

    I just bought a new usb and it's still not working! lol

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  • 3 Answers

This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Posted on Oct 15, 2009

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

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My HP Photosmart C4200 All-in-One won't scan. It keeps giving me a message, USB not connected but it is because I can copy and print. HELP!


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USB NOT CONNECTED ERROR WHEN IT IS CONNECTED


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

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C4200 - says USB not connected when trying to scan


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

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a connection without a driver isn't complete go to www.hp.com select the product , search for the drivers and than it will by BOG not only bong but also scan and print

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Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

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