Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Front Load Washing Machine

My Washing machine is a Kemore Front Load. It is 6 1/2 years old . I was doing my Laundry and suddenly I heard a loud noise , When I looked there was water all over the Laundry room floor. I called in a Sears technican who advised me that it would cost me $400.00 as there is a plastic piece inside the drum that has to be replaced. Can you help me with this situation as I cannot understand why the cost. Also would you know if this is under warranty as I have not been able to locate my booklet and Sears is of absolutely no help.

Thank You

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  • Anonymous Sep 04, 2008

    same thing with my washer---sears is no help at all.  For someone to look at machine, it is a three week wait.  Bad customer service. Expensive machine-only 6 years old, last washer laster 15 years with no major repairs.  Never buy again. 

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I have the exact same problem and they told me the parts were not under warranty only the drum (which apparently is not the cause of the leaking water and loud banging noise during the spin cycle.. Seems my repair will cost $600 plus the service call. After searching the net I found a smiliar posting that stated the 'spider bracket is broken' and not the drum. Still dont know what Im going to do..probably cheaper to purchase another machine.. Not much value for only 6 years of use.

Posted on Jan 21, 2008

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Warranty is free of charge the only they may charge is material they use .

Posted on Jan 10, 2008

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