Cavalry CAXM37500 500G External Hard drive not recognized by PC
I recently bought a Cavalry CAXM37500 500G external hard drive for my laptop. It was recognized by my computer, and I transferred all of my pictures to it, some music files and some video. The next time I used my computer after that, the drive was not recognized by the computer. How do I fix this, or at the very least, how can I recover the files?
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Sometimes when a flash memory stick fails because it was not removed from the USB port properly. If the device is removed by just pulling it out of the USB port, it can cause the flash device to fail, you must click on the Safely Remove Hardware icon on the Task Bar and select the device you wish to remove and only do so when instructed to do so. When the flash memory device appears to malfunction it maybe possible to restore it by reformatting it. Insert the flash drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Healthy. You need to format the external drive. Format the drive as primary drive and in FAT32. (FAT32 will allow data to be exchanged between MACs and PCs). Insert the external hard drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Health.
Because if you dropped it and it's not working, it's probably been knocked out of alignment. It has platters that spin and are read just like a record player and they are very fragile.
One thing I have done before, and this is going to seem strange, but put it in a zip lock bag and then inside your freezer. Leave it in there for a few hours. Then take it out, and sometimes it will be recognized and you can get your data off.
Check that your usb connector is ok i think problem will be there. Hope this be of initial help/idea. Pls post back as requested, how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FIXYA.
Did your WD 500 come with software? If so have you installed the software? Does windows see the new external hard drive under my computer? You can always drop and drag files and folders directly to your new hard drive. What operating system are you using? Please answer questions and then we will go from there.