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Re: machine not holding water
Your exit pipe behind the machine could be level into the drain, that is at floor level. The machine has a water level where the pipe must bend over (about 3 feet from ground level); it then passes into the drain in your wall, also raised. Your water exit pump pumps the waste water of the machine OVER this height. Check this out.
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Fault 16 means "Overdose". You get this error when you use too much soap. The electronic registers excessive foam building up.
Run a program without laundry, 95°C, extra water and about 200 ml of Acetic acid 16% solution (household vinegar) to neutralize the (alkaline) soap.
Regularly clean the top and door of the washer to prevent the buildup of dirt and detergent. When you wash very linty materials, remove lint from the tub after removing the laundry. Soap deposits may cause laundry to smell bad. To solve this problem, fill the tub with water and add 1 pound of water softener or 1 gallon of white vinegar; then run the machine through the complete wash cycle. If the deposits are really bad, wash the inside of the tub with a solution of household ammonia and mild detergent. Rinse thoroughly and wipe the tub with liquid bleach. Caution: Rinse the tub thoroughly before wiping it out with bleach. Ammonia and bleach can combine to form a very dangerous gas.
Finally, run the machine through a complete wash cycle before you put any more laundry in.
Unhook the water hoses at the wall and check to make sure the screens are free of debris. The pump is easy to access via the back panel--just two screws. There are blogs available that tell you how to check and replace the pump if necessary. Read all of them before you start. It is often the culprit. Good luck.
If you have a water softener or very soft water, soap will suds up more than if your water is normal or hard, so you'll need to use less than recommended. Obviously soap breaks down the dirt, but the dirt also breaks down the soap, so if your clothes are not very dirty to start with, you'll need less soap than if they were more dirty. Soap can also be stored in laundry like towels and cleaning rags and when combined with the laundry soap will suds more. You can try raising the leveling legs in the front to tip the washer back. This will help the water drain back into the tub instead of pooling on the boot. You can also try using the 'extra rinse' option. Keep cutting back on how much soap you use until your laundry is not as clean as it should be. You might be surprised how little soap you can use!
We had the same problem- for us it was because we were mixing laundry booster (Oxyclean) with liquid soap in the dispenser. It seems the water running through the tray had insufficient pressure to properly flush the tray out, so residue accumulated on the back & underside of the tray. Our water pressure is good here, and we don't use a water softener or filters that can reduce the pressure. Unfortunately it seems to just be a bad design of the soap dispenser tray.
We also had a problem with water/bleach leaking from our soap dispenser- when we used the bleach compartment in the dispenser we got leaks dripping onto the floor from behind the front cover of the washing machine. It was running down the front of the washer behind the front cover & coming out onto the floor. The repair guy said this was because the dispenser tray was pulled out too far, but the reason we were pulling the soap tray out so far was because the bleach compartment was too far back in the tray to use if we didn't. Now we just leave the drawer partially closed & pour the bleach directly into the soap compartment along with the soap.