Question about Ricoh Aficio 2020D Copier

2 Answers

Failed message I am receiving a --- update destination list failed. Please tell me how to solve this-- Thank you, Denise Brown-Sutton

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  • ejgeske Feb 18, 2009

    Problem: Updating destination list failed.

    Hardware:
    - xp machine with ScanRouter V2 Administration Utility

    - Ricoh Aficio 1515mf printer

    Steps I've tried:

    1. I have restarted the file server and the services on that machine.
    2. I have restarted the printer several times.
    3. Successfully pinged the printer from the file server.


    Info:
    I have an xp machine with ScanRouter V2 Administration Utility. <-- file server.



    I also have a ricoh aficio 1515mf that scans to this "file server". I have several destinations setup that all have been working ever since we set it up.



    Today, for some reason the printer will not find the destination lists. It keeps failing.



    How do i fix this.



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2 Answers

Usually has to do with network settings. Like you changed the IP address or something. Go on line and find the manual for fax or scanner. Whichever is the issue

Posted on Jan 22, 2008

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  • 53 Answers

Ring the same number with an ordinary phone to see if it connects, and you get the "handshake " tone....it may well be their problem not yours!

Posted on Dec 29, 2007

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First, it doesn't work on Vista, if you have upgraded you OS??

So, have all of the destinations disappeared off the display?, and "updating destination list has failed' message displays" (or something similar).
If this is the case........ have you tried going into the "Scanrouter V2 admin utility", and under the "server" button select "set I/O device", then select "remove". If you are asked to "retain settings" select "no". Then click "add", then "Browse", it should find the machine, select "ok" then name it whatever you want -it's for identification only
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