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Posted on Sep 21, 2009
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Disc drive icon not shown even after cd is inserted

I had downloaded a few softwares from the internet and installed it on my laptop.Since then, when ever a disc is inserted the icon of the drive is not seen and a cd/dvd cant be played or even read.

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Anonymous

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  • Master 375 Answers
  • Posted on Sep 21, 2009
Anonymous
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If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is to solve this error, follow these instructions: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.



Thank you Sir, Have a nice day.

Anonymous

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  • Expert 247 Answers
  • Posted on Sep 21, 2009
Anonymous
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Joined: May 27, 2009
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If you think the software you downloaded is the cause,uninstall, go to control panel ,system,device manager,look to see if your cd/dvd-rom is listed in the devices ,if it is ,right click on it,scrool down to properties,then check that your reigon is set to your location,if it has a yellow ? mark by it ,update driver,and make sure its enabled.if its not there,make sure its installed securley into the laptop,remove it and reset it ,then update drivers from support website

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