IMPORTANT:
To function properly, your Walkman® player must be recognized by your computer as a Media Transfer Protocol (MTP) device. If the portable player was connected to the computer before the Windows Media® Player version 10 or later was installed, it will be recognized as a Mass Storage Class (MSC) device and not function properly. In that case, a different procedure is available to correct this issue.
For some models, when you use the portable player for the first time, if you have not used it for a long time, or the battery is depleted, it may take up to 5 minutes for it to be recognized or start charging. On models with a display, the display will remain blank. If it the portable player is not recognized or does not begin to charge after waiting 5 minutes, reset the player by pressing the reset button.
If the issue persists, please Click Start and then click Control Panel .
In the Control Panel window, click Performance and Maintenance .
In the Performance and Maintenance window, click System .
In the System Properties window, click the Hardware tab.
On the Hardware tab, under Device Manager , click the Device Manager button.
In the Device Manager window, click the plus (+) sign in front of Disk drives .
Click to select the Sony USB device .
From the menu, click Action and then click Uninstall .
In the Confirm Device Removal box, click OK .
Disconnect the portable player from the computer.
In the System Settings Change box, click Yes .
After that, restart the computer and reconnect the player
You don't need the small cd that came with the Sansa Clip.
Go to the website, clik on support
Clik on Sansa Clip
If you installed the updater when you first got it.. the updater will be located in your program folders Sandisk/Updater.
The little CD was for installing the Rhapsody download software if I remember right.
You can update the firmware on your clip either by using the updater or doing manually.. all the instructions are on the support site.
Good luck!
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