Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi TV problem

I have a 50 inch Hitachi LCD (50V500) and it's about 3.5 years old. Recently as you watch tv for awhile the blue light will flash like you are shutting it off and the tv shuts off on its own only to turn back on in a few seconds on its own. This occcurs off and on every few minutes and has been increasing in frequency. Please assist me as I would hate to have to take it to repair shop and possibly pay alot of money to get it fixed.

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Re: Hitachi TV problem

You have a defective light engine and Hitachi knows about it. We just went through this and here's what you need to do. Call Hitachi's customer relations department (not regular customer service) at 800-654-7013 and tell them what your set is doing and that it's a bad light engine. They will at first act like they are unaware of this problem but they know about it. They will give you the names of some certified dealer in your area. Once the tech comes out and confirms the probelm, call Hitachi back at the number listed above and they will call the dealer to confirm the problem. Once they confirm that it's a bad light engine, Hitachi will send the part to the dealer and HITACHI will cover the part (around $1500).

Here's the kicker, if you're not still under warranty, most of us are not, they will ask you to pay the install. Our install was $400...worth it to us on a $3600 tv we've only had 3 years and have loved. YOU DO NOT have to be under warranty for Hitachi to cover this expense part. Another issue out there floating around, DO NOT let any dealer or department store tell you that you will have to pay for this part once Hitachi sends it to them. They are getting the part from Hitachi for free and if the dealer/department store trys this, I would report them to Hitachi and the BBB. Please deal only with the Hitachi customer relations department. Customer service will not get you anywhere. Our situation with Hitachi went very well. Good Luck:)

Posted on Dec 17, 2007

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Re: Hitachi TV problem

Question: Is complete power going off and on or just the video?

Posted on Dec 14, 2007

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