Question about Kenmore 3.8 cu. ft. HE3t Front Load Washer
Started fine in heavy duty mode. After 20 min. I went to change the setting from heavy duty to express setting. I hit pause/cancel button and it stoped. Then I changed the setting, but nothing will work. I tried every combination of buttons I can think of, even the 3 sec. lock out one. I even put everything back to the same setting but it still will not respond. The lights are on but no click. Even the pause button will not click any more. To make matters worse, I somehow poped the door latch closed poking around and now cannot seem to get it back open. We've never really had any problems before this.
thank-you for any help.
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Uh oh! It did it again! This time I had to unplug 6 times for one cycle. Seems to be on the last 2 minutes most of the time. Today my husband is taking the control unit and looking for soldering problems. On Askmehelpdesk.com this man told of taking the bottom panel off and there is a little black latch thingy you pull to open the door lock manually. Also he said that the K2 and K4 relays are usually the problem if it isn't a soldering issue on the connectors. ( On the CCU);. He said one of them is usually burned and to clean it off and then switch it with the other one which carries less voltage, therefore doesn't burn. You can use a pencil eraser to do this. My husband told me they did this in the Army for MOose code contacts. He just told lme the soldeirng looks good on the connectors and is now working on the K2 and K4 relays. If you go to Askmehelpdesk.com/appliances you will see these tips are for the Whirlpool Duet whic is apparently the same machine as our Sears Kenmore H4's. Gosh, I hope this helps someone as it sure is not fun trying to track this problem down. I am glad you got Sears to come out. I will NEVER and I repeat NEVER buy from Sears again! Did I mention I wrote a letter months ago when I was having a hard time getting warranty work done.( Which I never did) that I had written to the pPesident, CFO and the Texas Attorney General for Consulmer Protection Division and never got a response from anyone?
Posted on Feb 14, 2009
You may have to use the manual release to open your door. The following link explains how:
Your washer may have experienced a momentary program glitch which can cause interruptions in operation. Sometimes resetting the Central Control Unit (CCU) will coreect these problems. To reset, you have to unplug the washer for AT LEAST 30 minutes. If the problem reoccurs after a CCU reset, then you have a legitimate problem. Take note of any symptoms and/or error codes that may be displayed. If these procedures do not correct your problem, please let me know. I hope this helps you.
Posted on Jul 27, 2009
SOURCE: Kenmore Elite problem
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
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Posted on Sep 23, 2010
It appears your timer/main controller/CCU has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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Posted on Sep 30, 2010
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