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Lexmark p915 gives unsupported cartridge error when the correct cartridges are installed as directed. Will not proceed further.

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Error message: black cartridge unsupported


Make sure that your printer firmware is updated. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select your corresponding model to start the download.
Should the error message continue to display after successfully updating your printer, try to re-seat your black cartridge in the printer.
If that doesn't help, please contact Lexmark Technical Support Center for further assistance. Thanks.

Jan 10, 2012 | Lexmark Office Equipment & Supplies

1 Answer

I have red light the second (toner) and the last lamp (exlamation). The first one i don't care, it was red since i charged it, but since the exclamation is red doesn't do anything and the green...


The toner cartridge is not installed, or the printer detects a toner cartridge error. The error is caused by a defective cartridge, an unsupported cartridge an invalid refill, or a cartridge meant to be used in another geographic region.


If the toner cartridge is not installed, install it. If the toner cartridge is installed, remove it and install a new toner cartridge.


For Cartridge errors, Press and release the right button twice briefly to display secondary error codes.

For further assistance, please contact Lexmark Technical Support.

Jun 29, 2011 | Lexmark E120n Laser Printer

1 Answer

I have an lexmark all in printer and i just recently brought refill ink and when i install them it keep telling me unsupported cartridge please help


Though Lexmark does not recommend using refilled ink cartridges, you may try to refer to this article in the Lexmark website on Unsupported Cartridge Error on a Lexmark X3330/X3350 All-In-One to determine and resolve the problem. If error continues, try to insert a different known working cartridge. Thanks.

Feb 15, 2011 | Lexmark OfficeCenter X3350 All-in-One...

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Office Equipment & Supplies

1 Answer

Unsupported cartridge


If this is a genuine Lexmark device and a genuine Lexmark cartridge and you followed all the install instructions, return it to where you bought it for a replacement. If you get grief there, contact Lexmark directly. Please have your receipt available when you take these actions.

thanks for your interest in FixYa.com

Jan 20, 2010 | Lexmark X8350 Print, Scan, Copy and Fax...

3 Answers

Error 32 Unsupport Print Cartridge Lexmark T630


on the inside of the top cover on the left side when the door is open there is a little switch youll see a little metal tab 5/16'wide push on this and see if the error clears. if it does this can be adjusted. if not pull the cartride out there are two sensors on the right inside one close to the front this is an optical sensor blow this out with canned air if you dont have an air compressor. then further back inside there is a two pin sensor make sure that if you push in on these that they dont stick. next there is a smart chip on toner caartridge that lines up with those pins when its installed clean these contacts. doing all of these things usually geets rid of the problem. no parts have been replaced recently right? check the connector to the logic board this is theeonly 3 pin connector that has black and white wires. this sohlud fix your problem

Nov 24, 2009 | Lexmark T630 Laser Printer

1 Answer

Hello! My Lexmark X2350 today said me: "Unsupported cartridge Install a correct print cartridge." Yesterday it printed very well... but today((( What I must do now? help me !


Follow the steps on how to correct the error from this Lexmark link:

http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:487:0:0&docid=ENUS24096

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

May 11, 2009 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Printer will not work


Hello trudyann,
I think you re-filled the cartridge and that's why you got this message
Use genuine cartridge and it will be work correctly.
But if you can copy papers by this All-In-One device .. and you can't use it as printer .. re-install the driver .. While installing if you got error message like [Unsupported cartridge] Press [Alt+F4] and continue the installation.
Thank you for using FixYa.

Aug 03, 2008 | Lexmark X2470 All-In-One InkJet Printer

3 Answers

Cartridge problems with the P915 Lexmark printer.


Check that the contacts are clean. Also try another catridge. Even a new on can be bad...

Geno

Mar 04, 2008 | Lexmark P915 InkJet Photo Printer

2 Answers

Cartridge


we have a link on how to fix your own printer through this link(check for search box further down page)

Jan 28, 2008 | Lexmark X2470 All-In-One InkJet Printer

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