Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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The freezer has ice forming in it.

My freezer has been working fine for the past four years and suddenly overnight there are ice lumps on my food and in the freezer and on the light casing etc ..

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This can be caused by more frequent door opening, leaky door gaskets or ice dispenser door not closing or any thing that would allow more air to get into the freezer or fridge.
The door gaskets should close snug enough that it will hold a dollar bill when you shut the door on it.

Posted on Sep 20, 2009

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Freezer is not defrosting


1. Remove all of the food from inside the freezer and place it into the ice chest. Use more than one ice chest, if necessary. Cover the food with ice from a 10 lb. bag of ice. Alternatively, place all of the food from your freezer into the refrigerator compartment, packed tightly together.
2. Place one or two 10 lb. bags of ice into one or two large bowls inside the refrigerator compartment to keep the food chilled. Keep the door to the refrigerator tightly closed and avoid opening it during the freezer defrosting process.
3. Unplug the unit and leave the freezer door open.
4. Let the freezer defrost overnight or for at least eight hours.
5. Use the towels to wipe up the melted ice.
6. Plug in a hair dryer and direct it to the interior of the freezer to melt any remaining ice from the walls and door. Be sure to direct it into the vents of the freezer, too.
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Either the fan that blows cold air from the freezer compartment to the fresh food compartment is burned out or the door/flap that seperates the compartments is stuck or the linkage connecting it to the fresh food temperature dial is stuck or broken.

The evaporator coils are in the freezer compartment and air is blown from the freezer compartment to cool the fresh food compartment. For some reason, air is not moving to fresh food compartment.

If the fan is running, it could be something as simple as Ice blocking to door between the freezer and fresh food compartment. I know modern refrigerators are self-defrosting, but that's only the evaporator coils, which are defrosted by a timer and a heater.

Ice can form on passageways inside the refrigerator, like the exit of the ice maker and in this case, on the door and 'tunnel' between the freezer and fresh food compartment. It's free, and doesn't take a lot of time, so try completely defrosting the unit before doing anything else.

BE SURE to keep the doors open, as odors can form as particles of food are allowed to defrost that may have been frozen in an ice pack for months or even years. Clean the interior of the refrigerator while you have everything out and reset the controls to normal settings.

If this doesn't help, there may be a mechanical problem with the air transfer control flap/door that will need to be fixed.

Hope this helps.

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You said you checked the seal but one thing you can try to be double sure the seal is tight put a thin layer of vaseline along the entire seal it will fill in any gaps and you can be sure it is sealing completely.

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Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
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If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.

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