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How do i repair ''Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).'' It's my cd drive ATAPI DVD A DH16A6L-C ATA Device. Windows Vista SP2. Please help ASAP

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Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.
Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.
Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled.

Posted on Sep 20, 2009

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Posted on Jan 02, 2017

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I have Optiarc AD-7530B 8x DVD RW DL Notebook Drive Burner, the device status is Windows cannot start this hardware device because its configuration information (in the registry) is damaged or incomplete....


You need to delete the upper and lower filters on the said registry entry.
{4D36E965-E325-11CE-BFC1-08002BE10318}1 You can read the instructions complete with screenshots from the link I added. Cheers!

Fix Windows 10 DVD CD ROM Error Windows cannot start this hardware device...

Feb 20, 2018 | Computers & Internet

1 Answer

My lenovo 3000c series also have this problem, code:19. please advise.... thank you


Code 19
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged or corrupted.

Probably data in the registry for the device and its driver have been damaged/corrupted

Try these options,
•Click Uninstall, and then click Scan for hardware changes to load a usable driver.
or
•Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back or restore to the most recent successful registry configuration.

Hope it helps.

Aug 12, 2010 | Computers & Internet

1 Answer

Code 19


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)

Try these options:
•Click Uninstall, and then click Scan for hardware changes to load a usable driver.
•Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

Hope it helps.

Jul 10, 2010 | Microsoft Windows Vista Ultimate Edition

1 Answer

Code 19 DVD DX not working


  • Open up your Device Manager where you'll see your DVD DX Hardware Device that no longer works correctly. Click it, and then click uninstall. Once uninstalled you can reboot, or click 'scan for new hardware'. Either way Windows will find your Device again and reinstall the driver and probably fix the registry entries.
  • If that does not work, reboot your computer holding down F8 and select 'Load Last Known Good Configuration' before booting into Windows again. It'll restore your settings back when it didn't detect any problems.

Apr 21, 2010 | Computers & Internet

2 Answers

I have HP Pavilion 9500,Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19) Recommended resolutions

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
  1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
Revert to the most recent successful registry configuration

This content is designed for an advanced computer user.

The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.

For more information about the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base: 307852 (http://support.microsoft.com/kb/307852/ ) How to start your computer by using the Last Known Good Configuration feature in Windows XP Edit the registry

This content is designed for an advanced computer user.

As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Microsoft Web site: http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true (http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true) The registry information applies to Windows XP

hope this helps
please leave feedback
thanks
Robb

Apr 21, 2010 | Computers & Internet

1 Answer

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


If you cannot start and repair in Safe Mode, you will have to reload the operating system. When you do that, you will loose all your documents.

Feb 22, 2010 | HP Compaq Presario F500 F700 and G6000...

1 Answer

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19) Recommended resolutions

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
  1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
Revert to the most recent successful registry configuration

This content is designed for an advanced computer user.

The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.

For more information about the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base: 307852 (http://support.microsoft.com/kb/307852/ ) How to start your computer by using the Last Known Good Configuration feature in Windows XP Edit the registry

This content is designed for an advanced computer user.

As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Microsoft Web site: http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true (http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true) The registry information applies to Windows XP.

Good Luck .. !!

Nov 22, 2009 | Acer Aspire 5315 Notebook

1 Answer

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


If you don't have a Registry backup you could use to overwrite your present corrupted one all you can do to save this install is to do a Repair install.

Nov 22, 2009 | ASUS A7N8X Motherboard

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