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Went to HP support web site and found the following info. The HP drivers link will take to their download site If you haven't installed the Vista Print drivers yet.
Our church bought new computers with Vista Busines two years ago and after struggling with it for 6 months went back XP Pro. This was before any Vista service packs had been released so I'm not sure if these issues have improved. We are in no hurry to upgrade to Vista. Some articles I've read about 6 months ago recommended waiting for windows 7. I haven't followed how the release of windows 7 is going. Vista is a VERY DIFFERENT ANIMAL and can be frustrating. Been there and I feel your pain. hp drivers and downloads Microsoft support
bill's issue is that the drivers need to be reinstalled on his computer. sadia's issue could be drivers, paper size settings, media type, memory, mechanical issues, supply issues, application issues, but because of the vagueness of the query it is almost impossible to nail it down. please be more specific. the more detail you can relay, the more help you will receive. Good Luck!