Question about Creative Labs ZEN V Plus MP3 Player
All support for Zen V Plus on this site:
Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.
Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.
After this the player should have all its maps for the media.
Posted on Sep 19, 2009
Posted on Oct 07, 2009
What is it doing because the creative zen V's have a very common firmware crash that happens
Posted on Sep 19, 2009
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
This sucks. I am going to Las Vegas in a week, and My mP3 Player is messing up. When i turn my Zen V Plus on ,it is in "recovery Mode", and then it says firmware problem
Posted on Sep 07, 2008
SOURCE: Creative Zen Firmware Problem
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?
Posted on Jan 23, 2008
My Zen Stone Plus 2Gb couldn't be turned on after trying everything like reset button and format. I downloaded a firmware update and did run with format data area, although the firmware of my stone was same. After this the player works again like it just to be, cheers :)
Posted on Jun 27, 2008
SOURCE: firmware update went wrong
What operating system are you using? The Zen Touch firmware update will fail in Vista or 7 -- you need to run the update from an XP install. Once you successfully get the 2.11 firmware on the Touch, it will then interface with those later OS's without difficulty. Also, what version of Windows Media Player are you running? Believe it or not, this makes a BIG difference. The latest Media Player 11 will cause the firmware flash to fail, as will WMP <= 9. I have three separate players that have experienced this problem, including one that had been disassembled THREE YEARS AGO after a failed flash, and was able to resurrect all utilizing this method:
(1) Uninstall everything Creative: the driver, Jukebox, etc. Delete the Creative folder from Program Files. (Some amendment to these instructions may be in order if you have a Creative sound card -- I have built-in Realtek sound so it didn't apply in my case). A restart may or may not be required: go ahead and do so to be safe.
(2) Plug the device in after restart. Windows will want to find drivers for it -- cancel that process. Open the Device Manager. The Touch should come up with an exclamation point next to it (since the drivers were not uninstalled): right-click and select "Uninstall." I have seen instructions on the Web to also uninstall all USB root hubs, but I have found that unnecessary and a pain if you have a USB keyboard and/or mouse. Unplug the device. Restart.
(2) If you are running a version of Windows Media Player not equal to 10, either install 10 (if you have 9 or below) or roll back from 11 if you have that. Restart.
(3) Plug the device back in. My supposition is that this is particular to WMP 10, hence the problems with other versions. The device should pop up as "Creative Zen Touch:" if Windows asks to find drivers, cancel that process, and the device should now come up as an "MTP device."
(4) Since the firmware flash failed, the Zen is probably in recovery mode. Launch the firmware updater software on the computer, and stay at the language selection screen. Choose option 3, "reload firmware," from the recovery menu. It will inform you that it is "deleting old firmware" and then will give you a short period of time with a dialog saying "start firmware update" on the Zen screen. During this time period (about 2 secs), press the language selection of your choice on the computer in order to start the update. It should go through successfully this time.
Posted on Jun 10, 2009
Tips for a great answer:
Feb 28, 2011 | Creative Labs ZEN V Plus MP3 Player
Dec 18, 2009 | Creative Labs ZEN V Plus MP3 Player
Oct 03, 2009 | Creative Labs ZEN V Plus MP3 Player
Sep 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...
Sep 19, 2009 | Creative Labs ZEN V Plus MP3 Player
Mar 28, 2009 | Creative Labs ZEN V Plus MP3 Player
Nov 03, 2008 | Creative Labs ZEN Vision:M Digital Media...
Jul 21, 2008 | Audio Players & Recorders
476 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: