Question about Creative Labs Zen Touch MP3 Player
Hi Guys, I am sorry to get in contact with you again but I feel that I haven't solved the problem yet and need more of your advice.......... it is about the firmware problem which I have previously asked you about. Well I have done all that You have instructed and I still cannot get this dammmmmmm player to come out of the Recovery mode ... I shall scream in a minute...... I have also seen in the forum that many many people have got the same problem with the Zen so what can we do now.... Look forward to hearing from you Thanks Paul Green
What have you done so far?
· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Posted on Dec 17, 2007
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