Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch

Hi Guys, I am sorry to get in contact with you again but I feel that I haven't solved the problem yet and need more of your advice.......... it is about the firmware problem which I have previously asked you about. Well I have done all that You have instructed and I still cannot get this dammmmmmm player to come out of the Recovery mode ... I shall scream in a minute...... I have also seen in the forum that many many people have got the same problem with the Zen so what can we do now.... Look forward to hearing from you Thanks Paul Green

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Re: creative Zen Touch

What have you done so far?
· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Posted on Dec 17, 2007

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Zen touch not recognized as connected

uninstall Media Player 11 (rollback) or get Media Player 10 to install. This seems to be key.
3. You will then need to go to the microsoft web site and download kb891122 (If you have an old version of Media Player 10 get the new version. Make sure you remember where they were downloaded and what they are called. 4. Go to the manual creative downloads and get (a) the latest drivers from the creative web site which would also allow you to use the latest firmware and (b) the latest firmware. 5. Remove all Creative software and drivers from the Add/Remove programs option in the control panel. You may have to uninstall 6. Next go to start --- > run --->regedit. This will open the registry. Search and delete every instance of creative and zen. You will also find an instance that shows the mtp (key says video something or other). You will need to delete that key too (but it only removed for me when the creative zen touch was connected) (again delete this registry key not just the instance pointing to the name - hitting tab once will get you to the key). Close the registry when done. 7. Next go to the hardware manager (easiest way - right click on my computer left click on properties and then select Hardware and then Device manager). 8. Under Universial Serial Bus Controllers uninstall each and every instance of USB Root HUB (be careful if you have a USB mouse and keyboard because this will deactivate them all - Hopefully you saved a ps2 mouse/keyboard or have adapters) THe USB Root Hubs will reinstall upon restart which you should do next. Make sure the zen is not connected. 9. After you restart then start up Windows Media Player and go to the Sync option - I added a couple of files to sync to help with the force reset later with the zen touch. 10. Install the latest drivers that you downloaded from the creative web site (assuming you followed the same order I am placing them in). If not go to the manual download section of the creative site and get them now. 11. Now connect the Zen Touch. 12. While both Windows Media Player and the Zen touch are connected and running - run the firmware upgrade (which again you either have already or need to get from the manual download section of the creative site now). 13. After the firmware is installed go to the creative web site and the automatic download should now recognize the device and get you all the software that you need to operate the player at its optimal performance

May 16, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

Upgrading Creative Zen?

Go to the Creative support site and upgrade the old MP3 player. The new Player will sync with mediaplayer and you can install music.

Feb 01, 2009 | Creative Labs Zen Touch MP3 Player

4 Answers

Creative zen touch and Apple Mac computer

Your was Creative brought with its own software, wasn't it? Well, this software isn't compatible with Mac. However, you can use a free app so you can still use your creative.

Jan 24, 2009 | Creative Labs Zen Touch MP3 Player

9 Answers

Creative zen

Don't buy this unit. The power system is prone to being blown out when disconnecting from USB. I've blown out two. I'm on my third. BAD DESIGN. AVOID IT!

Nov 09, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative Zen mp3 player - computer won't recognise it

The ONLY AND I REPEAT ONLY way to solve zen and computer recognistion problem is to have THE ORIGINAL INSTALL DISK that came with player.
The only things that will work is
1. Download Utorrent 2. Go to google or yahoo and search Creative (you'r player type ie zen touch, zen mossiac, zen x, etc.etc.) install disk torrent. 3. Try to find the one that is closest to the name of your player (ie. zen touch, mossiac, x) and download the install disk. 4. After the download finishes you should be able to run setup like you have the disk.
I downloaded the install disk torrent and after i finished downloading I simply found the setup file clicked it and installed the neccessary files, and presto my computer recognised my zen touch.
#2 If you can't find a install disk for you perticular player, you should try to see if maybe a friend or someone youknow has a creative mp3 player and ask to borrow there install disk, who knows it just might work for you'r player. Best of luck and I hope this will solve you zen player/computer problem

Jul 17, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My Zen Touch shows continuesly Slow Battery

hi barath,

first try that can you can make is
trying a new firmware
follow this procedure exactly for doing that.
1. First of all Plug in the player in the computers USB port.
2. Now Goto device manager(found in hardware properties of my computer) ....remove it's drivers and remove USB Roots (dont worry they'll all reload.. so do it with out any fear)
3. Now Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall the windows media player. Select downgrade.
5. And it may ask you to reboot.. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.
link for firmware download.
going to click support, then downloads then find your mp3 player Zen touch of course and it will give you downloads. the link will take you till this point.
You need to download the latest firmware for it on a windows XP computer then select the 2.XX.XXX firmware download not the other one because it wont work with windows right. If you need any other stuff like a driver or app. they are also under the downloads are where you looked for the Zen Touch

If this works let me know.


when it comes time to replace the internal battery that it will be a lot easier than a Zen Sleek

the battery life on this unit is incredible usually.

battery was being sold here. but they have discontinued. but u can try contacting them and request to ship one for you.

this wil fix u easily.

hope it helps.

thank you

dont forget to accept MY solution if u go by it.

feel free for asking any doubts u have.

thank u for ur cooperation.

good luck for getting fixed soon

BTW looks like Indian name. but profile reads US. are you from Indian origin?

thank you

Jun 26, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11

im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Hanged mp3player

Hi, I think you will need to remove the battery for a few seconds then try it.

Jan 04, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Software for my creative zen touch

Dude, go tot he creative labs web site and download the software.

Sep 06, 2007 | Creative Labs Zen Touch MP3 Player

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