Question about Creative Labs ZEN V Plus MP3 Player

18 Answers

Zen v plus has black screen

My player still plays music but has a black screen. Can u help.

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  • great100 Dec 14, 2007

    I turned on my player yesterday and I couldn't view the screen. It's super dark and I can barely make out anything. How can I increase the brightness to view the screen normally again? It still plays the music ... the screen view is nearly invisible.

  • rfjohnso Dec 14, 2007

    I have the same problem. I have tried updating the firmware and all the other things on creative's website. Still plays music but cant see the screen

  • Anonymous Dec 14, 2007

    I have nearly the same problem. The screen is black, but the lettering is in dark red and barely readable.

  • szparar Dec 14, 2007

    I have the same problem. It plays music but the display doesn't show properly.

  • Anonymous Dec 24, 2007

    the player works but the screen wont show, so i dont know whatsong is playing!!

  • pink2punk Dec 25, 2007

    i have the same problem, screen started by going black with faint dark red lettering, and is now completely black, but still works otherwise...any solutions?

  • mattitude Jan 16, 2008

    i too have the same problem! the screen starts going really dark and then dark red and eventually ends up black, im geussing theres nothing i can do about it right?

  • Anonymous Mar 21, 2008




    My screen is black and will not come back on! the writing is dark red and barley able to be read.


  • taterbug6 Mar 23, 2008

    Same problem/black screen! I'm not seeing any solutions!! Just problems! HELP!

    Theresa

  • candcgeek Mar 25, 2008

    My daughters 1st one went black about 3 weeks after she got it. Creative replaced it under warranty with about a 2 week turn around time. The replacement went black after about 14 months fo use. Obviously a problem with the OLED. Will think twice about buying a creative product in the future. everything else works fine but if you cant read the screen you might as well buy an MP3 player for 9.99 somewhere.

  • orangefreezy Mar 27, 2008

    I have the same problem, and I have no idea how to fix it, but it doesn't seem like anyone else does either...does anyone know how to fix it?

  • Anonymous Apr 06, 2008

    My screen just went dark in the middle of it plugging in on my laptop. So it shdn't be out of power or anything.
    Can't figure out how to reset it. (Just pushing the reset button by itself doesn't do anything, but perhaps I'm supposed to push something else simultaneously?
    Any help wd be appreciated.

  • katlynn Apr 20, 2008

    AHH. i dropped my mp3 player off my nightstand accidently. ever since then, the screens super dim/pretty much black. the music still plays fine. also, every time i try to reset it, nothing happens, but black stuff just comes out of it and goes all over the pin. grr, what to do, what to do?

  • native_girl May 07, 2008

    i didn't do anything to the mp3 player it worked fine and i went to listen to i in january and i haven't been listening to it b4 then and then when i turned it on and the screen was all black

  • Anonymous May 09, 2008

    same problem...the quality of the screen started going really bad and every time i turned it on it was darker until it was completly black..the music still plays normally but its sorta hard to use cos you cant see what menu its on..

  • moms5 May 14, 2008

    my creative zen v plus's screen is black

    i have no idea what to do !

    this problem is driving me crazy

    yes, ive tried resetting it

    ive tried almost everything and idk what to do.

    can somebody pleasssseee help me?

    i dont want to have to buy another since it wasn't all that cheap in the first place.

    so if anyone can help ?

    again : the player will turn on but the screen is black

    i can also play music

  • Anonymous May 31, 2008

    same here.it turns on and all i see is a black screen
    i dont now what to di


  • geminiqueen Aug 10, 2008

    my zen v plus has a black screen it still plays music but the screen is black..is there a way that can be fixed...i really dont want to by a new one because it was exspense please help

  • Anonymous Jan 29, 2009

    oh god i really cant believe that, exactly the same with me and IT IS MY SECOND CREATIVE ZEN V PLUS WITH THE SAME PROBLEM!!

  • lilchoppaty Mar 22, 2009

    my zen has frozen one day and i let it die out so i can charge it and when i did charge it, the screen was black.. can you please help me im crying

  • lsrenaski58 May 11, 2010

    My brand new creative zen has a blank screen but plays music. I saw the logo come up once while plugged into the computer charging - have not seen it since. Any clue how to fix it. I assume that if it was there before there is a way to get it there again - my screen gets very white and bright and then just goes gray.

    thank you.

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18 Answers

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HOLLLYYYY CRRRRAAAAPPP i found out how to fix it!!!! now, to be alittle more civilized, i pried off the plate covering the button interface thingy, then i took off the plate that covers the screen. now, with the actually screen exposed (was a plastic screen... protector) you very gently pull on the exposed screen.okay, there will be sticky foam thing that were keeping the screen from moving or whatever, and that will come loose, nothing has broken. i dont know any technical terms, but there is a filmy thing connecting the screen to the circuits and all such stuff. also, there is brown tape covering that to make sure it stays in place i guess. mine had come a little loose, so i messed with it for a while, made sure it was all connected, and put some more tape to make sure it stayed in place. now it works again!!! i hope it works for you good people of the internet. maybe i have stumbled upon the answer to the greeeeeeaaaaaaat queeeeesstiiiooonnn. post some kind of response if this works for you i hope it has helped.

Posted on Nov 04, 2008

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I have the same problem. It plays but I cannot see anything at all on the screen. I just have to guess.
This seems to be a consistent problem with this model. I would not recommend it to anyone.

Posted on Oct 07, 2008

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Solution: Look for your receipt, check to see how long the warrenty is for, and if it's still good, GO GET IT FIXED! If not, then stop being lazy, get a job, and pay for the repair yourself

Posted on Nov 14, 2008

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Trial and error is the solution to use your zen v with black screen

Posted on Apr 16, 2010

The hold function got engaged and you have to slide the on off button like you're going to turn it off, but don't hold it down, let it go right away.

Posted on Oct 15, 2008

I had something on my screen, like a fingerprint that was dirty, and I put a tiny dab of windex on mine. Very next day, the screen started to go black where the spot was. Pretty soon the whole screen was invisible. I haven't used mine for over a year and a half and my screen is still dark. What a waste of money.

Posted on Oct 14, 2008

I have the same problem. I just got it fixed for another problem. I will not be purchasing this brand again.
What a waste of money. Does anyone have a suggest for another similar to this one. That works.

Posted on Oct 06, 2008

Same happened to me ! but my music is not playing very good quality..

Posted on Aug 28, 2008

Is there any way to get a new screen??
Mines is black too

Posted on Jul 12, 2008

I have the same problem, but I can't say that I blame it, since I've been using it every day, most of the day at work. This is my solution: Use the playlist option in Windows Media Player. Since it is the first stop on the menu, you can load your playlists there, and access them by pressing the "back button a few times, then pressing the joystick once to enter the playlist menu and then choosing the playlist you want, which will be in the same order as it is displayed in the "my zen" thing on mediaplayer.

M

Posted on Jun 18, 2008

OLED screen is going bad nothing you can do. mine do the same thing not happy

Posted on Jun 11, 2008

Well i have them same problem but since i had it shuffle i could still use it, but now sum went wrong and i cant remember the menu.. can someone please help me?
in the first screen music library was on top.. and then in what row is songs?? can u please tell me so i can use it again??

Posted on Jun 03, 2008

I have the EXACT same problem. It makes me cry T_T

Posted on May 13, 2008

Mines did the same thing but I found out that because I accidentalliy dropped it the pixels started leaking out to the front of the screen. Which is why it looks so dark. I don't know if I should buy a new one or if I should call creative to see if they can replace it.

Posted on Apr 17, 2008

  • Anonymous May 28, 2016

    DON'T waste your money on a new one! The displays are built to only last a short time so you will , "Go out and buy a new one!" GREAT business model! The web is SATURATED with queries about "dark screen on ZEN players" they work great until they suck, then they REALLY suck...

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Mine has done the same thing! I tried resetting it with the button in the side but it wont work!!!

Posted on Mar 21, 2008

I turned on my player yesterday and I couldn't view the screen. It's super dark and I can barely make out anything. How can I increase the brightness to view the screen normally again? It still plays the music ... the screen view is nearly invisible.

Posted on Dec 29, 2007

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Not sure if this is FixYa lag, but there is no way to fix this problem. The OLED screen is just worn out (they typically last 3-5 years) and it would be cheaper to buy a new player.
You can still use this player, changing the playlist when you sync it to your computer, but you won't be able to see the track name or battery remaining

Posted on Jan 06, 2010

  • pakopako Jan 06, 2010

    Oh, just wanted to clarify: OLEDs are Organic LEDs are are thinner and cheaper than the LCD/LED combo usually used. However, its downside as I mentioned, is that it has a short lifespan.

    You can also edit your settings if you memorize the button-presses though.

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  • 4,402 Answers

Black screen of death
Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

Posted on Dec 14, 2007

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Posted on Jan 02, 2017

SOURCE: Zen V plus!

same here

apparently the problem isnt covered by warranty as when i rang up they told me it was my own fault

Posted on Mar 16, 2008

SOURCE: Zen mp3 player

Its possible that the battery just needs to be charged. Also make sure you are holding down the on off slider for about six seconds, it won't turn on if you only hold it down for a second or two.

Posted on Apr 09, 2008

  • 8 Answers

SOURCE: zen v plus

I guess it broke.
Try re-installing the firmware, it's worth a try.
If this doesn't work, it means the screen is dead..

you can get it fixed for free if it's still under warranty.

Posted on Oct 18, 2008

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