Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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E000019-000 Can anyone tell me where I can find the waste container on my IR2200?

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  • Anonymous Feb 06, 2009

    Error E000019-000

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  • Canon Expert
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Hello kcraig. I gotcha covered! :-> I am a bit bit long winded but I try to be thorough enough to make sure I help folks.Ok, lets determine a frame of reference. If you were standing in front of the copier we need to focus on the left side, lower, rear corner of the copier. There is a small panel at that lower left rear corner that can be removed with one screw. Once that panel is removed the waste toner bottle will be exposed. Merely remove the bottle and empty it. !!!!!! Please be careful as you will not harm the copier but you can easily turn your office and yourself into a huge mess since the toner is such a fine particulate that it will poof everything if you are not slow, sure and careful as you empty the bottle into a trash bag at close range. I mean it will poof big time if you are not careful, close and slow. There is no "danger" per say, just a re-enactment of of "Hiroshima as far as a big mess. That being said we can assume that you have carefully and successfully emptied the waste toner bottle. Now the next thing to do is to make sure the now empty bottle is correctly prepared to be re-installed. This is the important part. There is a " neck" on the bottle. The neck is what the copier uses to determine the waste toner level. There is an infrared light beam that shines thru the neck of the waste toner bottle and is seen by a light sensitive sensor on the other side of the bottle. When the waste toner rises to the top it blocks the light and the copier gets pissed off. When you empty the waste toner bottle YOU WILL fog the neck of tha waste toner bottle and even though its empty the copier will think the bottle is full. And if you look at the neck you will see the area that the copier is monitoring. So make sure you take a cloth and clean the "viewing area" in the neck of the bottle. Now, you will go into service mode (only techs use) but I will tell you how to. On your control panel press" additional funtions" then the numbers 2 and 8 simultaneously then additional functions again. This should be done in a smooth,timely 3 step procedure.This will bring up a new screen. Several blocks will appear on the screen but the top block will say "COPIER". Press COPIER. This will bring up a new screen that has several tabs at the top.One of those tabs will say "FUNCTION"......press it and then you will get another screen full of tabs. One of those will say"ERR". Press that taB and then in the lower right corner you have the option to press "ok". Press ok and then then hit the "reset" button until you return the the main screen which will of course have the error code. At that point unplug the copier, wait 10 seconds or so and then plug it back in. U R fixed! :-) give me a good grade please and take care. ......SPINAL

Posted on Jan 16, 2008

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I followed Spinal's instructions. He left out one step in the code-clearing process - you have to go FUNCTION --> CLEAR --> ERR, not FUNCTION --> ERR. Otherwise, great write-up, and thanks for saving us a service call. (The bottle didn't have much toner in it; the neck was just a little smudged.)

Posted on Jun 13, 2008

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This error message usually means that your waste toner storage is full and it has to be changed. If this is not done you will have issues with printing. Check your user manual and see where the waste toner container is and it will also give you numbers for reordering new container from manufacturers site. Hope this helps.

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