Question about Dell 3000cn Color Laser Printer

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Dell 3000cn error message

All covers are closed but the Dell 3000cn printer gives me a "paper cover is open, close PaperCover 077-303" message. I cannot even run a test page. The printer is hooked to a PC running MS Windows XP-Pro, which had previously run the same make/model printer successfully. I have unplugged, unhooked, turned off and on numerous times and rebooted to no effect. We can't find a sensor to trip to "fool" the printer into believing that the closed door is closed, and my previous 3000cn printed with the paper door open! Is this likely a software glitch or unseen damage in transit? Please help!

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Re: Dell 3000cn error message

303 is refering to duplex unit, is one installed on your model?

Posted on Dec 13, 2007

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Re: Dell 3000cn error message

Does that message appears in the printer on the PC?
if its in the pc, try reinstalling the printer...
firts uninstall it from control panel>printer and faxes, and delete it by clicking it and pressing delete.. after you see the icon does not appear anymore, reboot..
then reinstall everything back again, and when you reinstall everything, make sure everything is well connected, and the printer on....

Posted on Dec 13, 2007

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