All covers are closed but the Dell 3000cn printer gives me a "paper cover is open, close PaperCover 077-303" message. I cannot even run a test page. The printer is hooked to a PC running MS Windows XP-Pro, which had previously run the same make/model printer successfully. I have unplugged, unhooked, turned off and on numerous times and rebooted to no effect. We can't find a sensor to trip to "fool" the printer into believing that the closed door is closed, and my previous 3000cn printed with the paper door open! Is this likely a software glitch or unseen damage in transit? Please help!
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Re: Dell 3000cn error message
Does that message appears in the printer on the PC? if its in the pc, try reinstalling the printer... firts uninstall it from control panel>printer and faxes, and delete it by clicking it and pressing delete.. after you see the icon does not appear anymore, reboot.. then reinstall everything back again, and when you reinstall everything, make sure everything is well connected, and the printer on....
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After a paper jam occurs in the rear cover of a Dell
Laser Multi-Function Printer 1815N, the printer will not resume when
the jammed paper is removed. This is the normal behavior of the printer
as there is no sensor on the rear cover of this printer.
To open the back cover and remove any stuck paper, perform the following steps:
Open and close the front cover. The jammed paper may automatically exit the printer. If the paper does not exit, go to the next step.
Gently pull the paper out of the output tray.
If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear cover.
Skip to step 9. If you do not see the paper, go to the next step.If you see the jammed paper, push the two blue pressure levers up and remove the paper.
Release the blue strap, the rear cover stopper, and fully open the rear cover.
Unfold the duplex guide fully.
While pushing the fuser lever to the right, open the fuser door. NOTICE:
Make sure to unfold the duplex guide before opening the fuser door, or the fuser door may be damaged.
Pull the jammed paper out.
Return the levers, fuser door, rear cover stopper, and duplex guide to their original position.
Close the rear cover.
Open and close the front cover. Printing automatically resumes.
Dell 3000cn Color Laser has a duplex. If you face the printer on the
top right of the duplex there is a button to release the duplex and
it folds back. The reg cover is a door on the back of the printer that
is covered by the duplex, try opening again, I know you have done this, maybe even wiggle it a little see if it registers as closed.
Also check to see if any dust or paper pieces maybe be jammed in there.
Check to make sure the door if fully closed and that your photoconductor unit is installed correctly.
When you close doors on your printer there are tabs that push a switch to tell the printer the door is closed.
locate the switches and play around with it, push the switch in and out with a flat screwdriver.
Worst case scenario is you will need to replace the switch.
In my home office this error message came up, E021. I opened the Printer cover, closed it, unplugged and replugged and got a Paper Jam message. I removed the paper jam and did the cover/plug routine. Now I have a message CHECK PRINTER OPEN AND CLOSE COVER. But I can't find anything wrong! I have been searcing for an explanation of the error message online, but haven't found that either. my printer may be infested by aliens.
The best advice I can give is to reseat the various parts (drum and toners).
Most printers have a plastic pin on all of the covers that pushes a switch when it is closed. This then sends a signal to the printer telling it "I'm closed".
Probably the pin is broken off (quite by accident I'm sure). A solution is to push a piece of paper in the hole where the pin is, closing the switch, to fool the printer into thinking that the cover is closed. You can try this by pushing a pen point into the hole to see if the message goes out. (Don't forget to remove the paper when you open the cover. The switch is there to keep things out of the mechanism while it is running. May not hurt you but will damage the printer mechanics irreparably.)
Anything else is an error with the printer software and processor and can't be fixed easily.
it is possible that it is not installed correctly, ensure that it fits rightly on its place, oterhwise there is no way it would resume printing, reset the unit once again open and close the covers and turn the switch on and off to reset
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.