z22 palm handheld touchscreen won't respond - i've done soft reset --
several times -- used the 5 way to bring up the touchscreen -- tapped and nothing happened.
Comments:
Sep 20, 2009
- Thanks - I tried the hard reset several times & didn't succeed. So, I tried one more time last night, & I thought it didn't work, because I never got the message telling me this would erase all my data. I was however, able to get to the preference screen with the 5 way button. I tapped & tapped, but nothing moved. This morning I decided to try tapping one more time (I've done this a lot this last week!), but this morning, I just kept tapping the same target, and FINALLY the other targets came up and I was able to reset the screen! I then was able to sink
to my desktop, and when that finished, a message came up telling me to do a soft reset! YEAH! I'm up and running again. I can't believe it took me a week, to get this to work again. I really love my Z22 & was totally lost without it. I did try the Live Chat last night on the Palm site, but couldn't connect. Internet Explorer wouldn't allow it! Thanks again
Hi, Try doing a hard reset to see if this will correct the problem.
Hold down the power button and at the same time use the tip of your stylus or any other non sharp item and press the inside the reset hole on the back of your palm. When you see the Palm power logo appear you can let go of the power button and also the one on the back of you unit. It will display a message asking if you want to do a hard reset and that it will erase all your data. select yes by hitting the up part of your 5 way button on the bottom of your unit. This is the one you use to navigate around your palm screen. After it resets you wil then be prompted to reset the screen by tapping the targets. If it works great. If not then you have something wrong that needs to be looked at. Before you send it in go to: www.palm.com. Select pda and then your model. From there go to the support screen and do a live chat. This is free and they may be able to live you some help. Best wishes.
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