Question about Panasonic Lumix DMC-FZ5 Digital Camera

2 Answers

Sony dsc-W50 digital camera

My camera lens stuck out and It would not retract, I get a message everytime saying to turn on and off.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 16 Answers
Re: Sony dsc-W50 digital camera

Check out for a guide to opening it up. Usually there's some damage to the gears or guide pins but if your lucky then it's just some gunk or foreign material obstructing the lens from moving properly. Although, if it was dropped then it could be the lens structure has chipped or cracked and is now out of alignment. Before you open it up though, use your warranty if you can. Good Luck!

Posted on Jun 27, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Sony dsc-W50 digital camera

I have the same problem. dont know what to do

Posted on Jan 14, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Dropped camera and now the lens is stuck out,when i turn it on the screen says turn power on and off again.i do that,but it keeps saying it still and camera makes a weird noise when i turn it on,and lens...


Bummer huh? I dropped mine a while back and damaged my battery cover!

I would try...taking out the batteries and reinstalling them! This may reset your camera?

Otherwise, I would do a web search and type in:

Sony Cyber-shot Camera DSC-W50 troubleshooting

Hope this helps you get your camera working again!

Kind Regards!


Sep 15, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Lens is stuck half out and when I hit power, it says to "turn off and back on again" but nothing changes

The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Jan 26, 2010 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Screen says turn the power off and on again and lens stays out

Lens jammed & requires manually resetting.
If you are in the UK I can help you out.
p.m at

Aug 18, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Cyber-shot DSC-W50 Camera help

When i turn my camera on, the lens try to open but it dosen't.It gives me error message 'access' then it says turn off the camera then on, and when i do that nothing changes,help.

Sep 29, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Digital Camera Fault

ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy

Mar 20, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

3 Answers

Lens stuck

Knocking the camera sounds like it works but may create another problem. I have had this problem with p-100 , p-200 and now the w50, I have found a small drop, of wd40 placed on both sides ,two opposing sides,of the lens ring where it extends from the body will work also. Don't spray, its a bit too hard to control amount deposited. Use a toothpick or a stick to dip and then drop the oil.

Mar 16, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Access Message

This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.

There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre.

They will quote you for a new lens assembly as they will not be able to replace the sensor only.

Cost should be about 1/2 of what you paid for the camera.

Good luck.

Feb 13, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Dropped camera and lens Dstuck , sony cyber shot DSC-W50

There are 3 pins in the camera lens that slide in grooves allowing it to move you have knocked out 1 or more.
only an experienced tech can attempt fix , camera must be totally disassembled.

Jan 29, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

The lens is stuck

my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)

Sep 15, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

Not finding what you are looking for?
Panasonic Lumix DMC-FZ5 Digital Camera Logo

29 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Digital Cameras Experts


Level 2 Expert

115 Answers


Level 1 Expert

36 Answers


Level 2 Expert

68 Answers

Are you a Panasonic Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides