Question about Magellan RoadMate 700 GPS Receiver

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Cradle defective no power to unit. have had to replace cradle before to fix. apparently lots of folks have had problems with defective cradle. anyway for me to fix??...or get Magellan to pay for new cradle??

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  • Anonymous Dec 19, 2007

    AC Power post on cradel appears to losen/break apart easily - while I was able to solder, it was extremely time consuming - decided to purchase a new cradel jsut in case problem re-surfaced.

  • Anonymous Jan 03, 2008

    i had to complain to their cs and didnt get any type of response. after multiple emails of no replies, i finally took it to BBB and wouldnt you know it, a rep called me to remedy the problem. now my problem is the i cant find a signal. wasted so much money on this defective gps....this is my third unit. i will NEVER buy Magellan again! bad CS. i suggest calling BBB, cause the issues are known, but they wont recall anything.

  • dierks Jan 08, 2008

    question for GUEST of 03Jan08: pls advise what you mean when you say took it to BBB...and a rep called you?? Is BBB the Beter Business Bureau and if so, how did they get a rep to call.



    also, best solution from DEETOX: I guess what you are saying is the best solution is to throw the Magellan away and purchase one from a different company...?? Probably so, but one would think Magellan company should be held responsible for selling something with a problem and, once probablem was know, address the situation...like giving us a new GPS.....but one that works......



    Dierks

  • magfix Jan 29, 2008

    i have the same problem. there is no power to the GPS. what do i do. any tips

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To dierks i am guest Jan 03, 2008
bbb is better business bureau. i filed a complaint and the form took my information. i believe that it was sent to magellan and from there, they had called me. btw, the unit is still not finding signal. i hate magellan!

Posted on Jan 20, 2008

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This cradle/power problem was a major problem at launch 4 years back - i had 3 units before I got one that worked OK and that replacement was itself a factiry refurbished unit. Even now, sometimes the power lead is verys ensitive and the unit shuts down.

Magellan Support is absolutely useless (apart from 'John') they just don't respond to queries. I updated to latest maps and firmware 6 (actually shows ver 5.37) on the understanding that I would get Magellan Tools and could then load cameras. BUT it has been such a huge waste of time.

I am at last binning my Roadmate and getting a Tomtom Go 720T with Traffic and cameras preloaded. It auto updates each time you sit the unit in its cradle linked to PC/internet.

Wish I'd never wasted over £800 on Magellan 4 years ago.

Posted on Jan 08, 2008

  • deetoxx Jan 30, 2008

    Would it be unkind to say that Magellan is a total bunch of dierks? (with apologies to our leader).



    Yes I think it would as when you manage to get hold of a techie on the phone some are quite knowledgeable.



    The problem is that the company is French and their service attitude is poor. Clearly the QC is also poor as this cradle power cable problem has been around since Roadmate launched.



    I worked for a French company for 28 years but came to understand and manage the arrogance which is not aimed at you personally, it's in the genes..

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