Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Document feeder is jammed and doesn't copy or fax

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  • 3911 Jan 02, 2008

    automatic fax document feeder is not recognizing my documents

  • GIZZARD Jan 07, 2008

    when attempting a manual fax, the paper begins to enter then stops and a zzzzzzzz is heard and a failed indication to unplug and try again. sounds like plastic gearn not meshing. in addition i get a replace or bad cartridge in the right side notice all the time. using all hp carts.

  • Anonymous Jan 15, 2008

    same problem sending fax with the top feeder ...same sound etc...

  • thurow Mar 11, 2008

    I have the same problem. The Fax and copy will not work from the top feeder tray. It will dial and start to fax but then the paper will stop about a 1/4 way in. The paper is NOT JAMMED! When the paper stops a I hear a loud ZZZZZZ . It will then tell me ERROR!/Turn off print. After turning off printer it will feed the paper through then will reset. I have tried to unplug the printer and then try again an nothing has worked. The warranty just expired.

  • elderba Mar 14, 2008

    the top document feeder rollers do not pull the paper through --- therefore, I can only fax 1 page at a time ---- any solutions?

  • himart Apr 03, 2008

    The top document feed fails to pull paper through. It pulls paper a short way then stops accompanied with a buzzing sound; like a stripped gear would sound. To removed the paper, I have to open the automatic feeder assembly. There seem no way around this problem, except putting paper on the glass one at a time.

  • utica1 Apr 07, 2008

    Paper jammed while trying to fax. Can't pull it out from top or from underside. Some of it has ripped. I can't find a way to take the feed mechanism apart. Any suggestions?

  • ritzy007
    ritzy007 Apr 21, 2008

    I have the same problem (surprise, surprise). Document feeder won't pull the paper through in order to scan. There appears to be a problem with the wheels.

  • help7734 May 30, 2008

    Paper will not feed through the automatic feed. Can't fax or copy.

  • sacc339 Oct 02, 2008

    The auto feeder begins to take in the page then about 4" into dies. and an error message comes up saying to shut down and restart. Keeps doing this.



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Is it jammeded or is it simply a warning saying it is?

Remove all paper and attempt a paper feed without paper.
The paper feed and delivery trays are removable so remove them and carefully reset them.
Making sure the paper is well fanned reload and retry.
Come back with the result.

Posted on Dec 17, 2007


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