Question about Creative Labs Zen Micro MP3 Player

3 Answers

Creative Firmware Upgrade Does Not Recognize Zen Micro

My Zen Micro stopped working. I tried to clean the hard drive, but it kept getting stuck on 99%. I reformatted the drive and connected to Creative's Recovery Tool. The Recovery Tool initially recognizes the Zen, but when I try to upgrade the firmware, the program says my Zen is not connected. When I go to Control Panel and click on Device Manager, the Zen shows up under portable devices. I've tried this on three different computers and keep getting the same result. Anyone have a solution?

Posted by on

  • 2 more comments 
  • MSchl8er Dec 13, 2007

    I've tried with Media Player 10 and 11. The usb connection is not loose. If the computer recognizes the Zen, the connection must be good. It's something else. Creative says if I call their tech support and pay them $12.99/half hour, they're sure they can tell me how to fix it. However, if they can't, I still have to pay.

  • Anonymous May 13, 2008


  • showie Mar 06, 2009

    I have the same problem but with a Creative Zen Vision:M 30gb.

  • Anonymous Apr 02, 2009

    my zen broke back about 4 months ago, it says firmware problem, ive cleaned the disk, formatted it and reloaded the firmware, it still comes up firmware problem i have downloaded firmware and when i run it in english it says that my zen micro is not connected so i cannot upgrade the firmware!

    anyone got any idea's on how to fix this because it wont work and im tempted to microwave it ^^



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

I had this same problem and almost threw out the Zen.

The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.

BOTH must be uninstalled before the firmware updater will recognize your Zen.

Now I'm back to using my Zen. It's all good.

Posted on Apr 13, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    Uploaded 30 video answers.


    Uploaded 5 video answers.

  • Contributor
  • 72 Answers
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers

Do you have media player 11?

Posted on Dec 13, 2007

  • 1 more comment 
  • Cary Farah
    Cary Farah Dec 13, 2007

    the other thing that just came to my head is the usb connection on the unit sometimes become loose and needs to be resoldered.

  • Cary Farah
    Cary Farah Dec 14, 2007

    this is a firmware issue not a hard drive issue, only things that i can suggest is try a different pc/laptop and a different usb cable

  • Cary Farah
    Cary Farah Dec 14, 2007

    make sure virus software is off and anything else unload it before trying to update.


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

My creative zen micro v0.0.65 got stuck in recovery mode

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the Creative Zen website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

Oct 01, 2009 | Creative Labs Zen Micro MP3 Player

8 Answers

How do I restore BIOS on a ZEN MICRO 4 GB

you will need to reload all the drivers fro each of those software website..will take some time, but you can do it..

Oct 28, 2008 | Audio Players & Recorders

1 Answer

Zen MIcro Stuck and wont work or be recognized by computer


Doesthe hard drive still spin? After powering it on, put it up to your earto listen. If there is no noise at all, or a smooth and steady spinningsound, that indicates your hard drive is fine and your motherboard hasfailed. If you hear clicking noises that keep repeating, this indicateshard drive failure.

When you try Format, does it say "Harddisk Problem?"

For more detailed instructions on how to troubleshoot your Zen, click here

Jul 02, 2008 | Creative Labs Zen MicroPhoto MP3 Player

4 Answers

Zen micro firmware problem

I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.

Jun 25, 2008 | Creative Labs Zen Micro MP3 Player

3 Answers

Firmware problem for zen vision M

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Creative zen malfunction with usb,Device not recognized

It looks like you need to restore the firmware on this players. There is a firmware utility. Sometimes though the creative player will not even be recognized by the firmware utility. Listen to the player and make sure the hard drive spins. If it does you can send it to a Creative Zen Repair service. They will take the hard drive out and write the firmware directly to the hard drive to get you up and running again.

Jun 15, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Zen 8gb microphoto, creative

hard drive is bad
Replace hard drive

Mar 10, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative Zen Micro

Sounds like the hard drive is bad, was the unit dropped?

Dec 01, 2007 | Creative Labs Zen Micro MP3 Player

2 Answers

Plz help my zen micro is stuck on recovery mode

Sounds like bad hard drive, if unit was dropped or bumped it crashes the drive, you can try it on another pc see if it works there

or try the recovery tool:

Nov 22, 2007 | Creative Labs Zen Micro MP3 Player

1 Answer

Dropped Creative Zen Micro 5GB

needs new hard drive

Nov 17, 2007 | Creative Labs Zen MicroPhoto MP3 Player

Not finding what you are looking for?
Creative Labs Zen Micro MP3 Player Logo

Related Topics:

1,136 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides