Creative Firmware Upgrade Does Not Recognize Zen Micro
My Zen Micro stopped working. I tried to clean the hard drive, but it kept getting stuck on 99%. I reformatted the drive and connected to Creative's Recovery Tool. The Recovery Tool initially recognizes the Zen, but when I try to upgrade the firmware, the program says my Zen is not connected. When I go to Control Panel and click on Device Manager, the Zen shows up under portable devices. I've tried this on three different computers and keep getting the same result. Anyone have a solution?
Re: Creative Firmware Upgrade Does Not Recognize Zen...
I had this same problem and almost threw out the Zen.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.
BOTH must be uninstalled before the firmware updater will recognize your Zen.
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Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the Creative Zen website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.
Doesthe hard drive still spin? After powering it on, put it up to your earto listen. If there is no noise at all, or a smooth and steady spinningsound, that indicates your hard drive is fine and your motherboard hasfailed. If you hear clicking noises that keep repeating, this indicateshard drive failure.
When you try Format, does it say "Harddisk Problem?"
For more detailed instructions on how to troubleshoot your Zen, click here
I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.
I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. If this is what is happening with you, then this one solution I found to fix it: Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half. Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. I hope this helps!
It looks like you need to restore the firmware on this players. There is a firmware utility. http://us.creative.com/local/1/firmware/zenmicro/eula.asp. Sometimes though the creative player will not even be recognized by the firmware utility. Listen to the player and make sure the hard drive spins. If it does you can send it to a Creative Zen Repair service. They will take the hard drive out and write the firmware directly to the hard drive to get you up and running again.