Question about Creative Labs Zen Micro MP3 Player
My Zen Micro stopped working. I tried to clean the hard drive, but it kept getting stuck on 99%. I reformatted the drive and connected to Creative's Recovery Tool. The Recovery Tool initially recognizes the Zen, but when I try to upgrade the firmware, the program says my Zen is not connected. When I go to Control Panel and click on Device Manager, the Zen shows up under portable devices. I've tried this on three different computers and keep getting the same result. Anyone have a solution?
I had this same problem and almost threw out the Zen.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.
BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.
Posted on Apr 13, 2009
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