Question about Whirlpool GU2400XTP Built-in Dishwasher

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Soap door latch

My soap door latch on sticks and wont open during the wash

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  • Anonymous Dec 24, 2007

    my whirlpool 2000 release wash tabs, the arms are not spinning and rinsing and my dishes are not coming clean.

  • Anonymous Mar 14, 2014

    door wont open



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  • 148 Answers

Clean out the soap latch area with water and try using liquid detergent.
failing that, you need to replace the latch.

for the question from 'guest', the wash arms not spinning relates to either a build up of minerals or a pump that is not pushing enough. clean the unit with a mineral deposit remover, and then run a few loads with just water. clr might do the trick, but check the label for conflicts with the materials in your machine.
good luck

Posted on Dec 28, 2007


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Posted on Jan 02, 2017


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The soap dispenser at times does not open during the wash cycle. When the cycle is complete and the front door is opened the soap dispenser is either stil closed or at time is open with the soap still...

Check the way you're loading your dishwasher. Sometimes large plates or baking pans can block the door of the dispenser. The latch unlocks but because the door is blocked, the detergent can't get out. Once you open the main door, the dispenser door may pop open and looks as if it has been in the fully opened position when it was actually held in place by that large utensil!Cutting boards are major blockers as well.
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The soap dish opened, but the dishes were not cleaned. The soap remains on the door even after two or three wah cycles. Checked all of the buttons.

Since you mention that your dishwasher has a dispenser has a flap that opens but detergent does not come out, the problem could be the wash water is not getting to it.

Can you confirm if during wash cycle the water is circulating especially through the top wash arm.

Keep a small container on the top rack and see if there is water collected in it at the end of cycle. Alternatively run the dishwasher with door open (you will have to find a way to enable the door switch inside the latch).

Please post a comment to confirm what you observe.

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There is a door locking mechanism that won't let you open the door during certain cycles, and it might be hanging up. After the next time the door sticks, try gently tapping on the door , near the latch area. If the door releases, you need to get that solenoid replaced,

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The newer Whirlpool dishwashers have little slots in the top of the soap dispenser to allow water to seep in during the first water fill. This design allows the tablet to begin to dissolve during the first fill then be usefull when the soap door opens. In your case, I would check to see if the soap dish is opening at all. Perhaps one of the racks are not allowing clearance or the soap door itself is sticking closed.

Let the dishwasher fill, drain, and then fill again. Open the door of the dishwasher and see if the soap door is still closed and if so, there is your problem. Also, at this time, check the water temperature. It should be at least 120 degrees F for the soap to be effective.

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I had the same problem with my GE Adora. The dishes were getting cloudy and the soap dispenser would not open. Turns out the hard water deposits were causing the soap dispenser to stick shut. I purchased and used Dishwasher Magic which is a dishwasher cleaner designed to remove limescale, rust and buildup. I used as directed and now my dishes are sparkling and the soap dispenser pops right open.

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ok, either a spring, trigger prob, on the latch, or a electronic prob. ok so to see if the latch is ok (or not) look closely for soap residue and scum, that may be hindering the latch or spring under. use metho, and warm water to clean this part. secondly go down to a white goods repair place and take your electrical component, button, lights its all one unit, simple unscrew it, i do think you will need a set of torque screws for that tho... anyhow ask the guy to get you a new or second hand one and install it. the timer will run, and the clip will release. good luck!

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