Question about HP Photosmart 3210 Printer
Tried power cycling, but no luck. Outisde of warranty. Does anyone know what this means?
I have an HP c5150 and I was getting the error: 0xc18a0501, I tried the reset listed here, unfortunately that did not work for my printer. I searched the web and came across this tidbit of information from a conversation. The Error in the conversation is a different number, but the steps basically worked for me and I am happily printing again.
james cowan: hp error code 0xc18a0001
Earnest: I will assist you in this regard
james cowan: great
Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
james cowan: correct
Earnest: Thank you for confirmation
Earnest: May I have the model number of All-In-One you are using?
james cowan: c6250
Earnest: Thank you for information.
Earnest: James, please let me know the room temperature in which printer is replaced
james cowan: 67 degrees f
Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
james cowan: ok
Earnest: Press and hold the "left arrow" key.
Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
Press and release the "OK" button.
Earnest: Please ignore the above steps, James
james cowan: ok yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer
Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
Earnest: Display should say “Support” and display the FW rev (something like R0616R)
james cowan: COxxFN0723BR j
Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
james cowan: ok
Earnest: 3. Press and release the "OK" button.
james cowan: ok and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
james cowan: ok
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Earnest: Let me know once you are done with the above steps
james cowan: ok its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
james cowan: ok
Earnest: Let me know the message displaying on the front panel of the printer
james cowan: printer preparation occuring - do not interrupt
james cowan: ok its done
Earnest: Let us print a self test page from the printer now
james cowan: ok deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK .
james cowan: ok printing
Earnest: Okay, please check whether all the colors pritned perfectly on the test page
james cowan: perfect
james cowan: thank you very much
Earnest: James, now you can continue using the printer
Earnest: I appreciate your efforts and patience in trying to resolve the issue."
Posted on May 02, 2009
I have a mode 3210 All-In-One.
In *MY* case there was a problem with the gear that drives the peristaltic pump that delivers the ink to the print heads. As this involves SUBSTANTIAL disassembly to do the repair, I suggest you make certain that this is *YOUR* problem before you decide to take the thing apart.
Open the hood and from the right of the printer look down into the left end of the printer to the area immediately behind the BLACK ink cartridge. There is a white peristaltic pump here with the words "Micropump" on it. This pump has six tubes which are used to pump the six ink colors (Black, Cyan, photo Cyan, Magenta, photo Magenta, and Yellow). There is also a small connector with about a dozen blue wires above the pump.
Toward the left outside of the printer is a WHITE gear (hidden from view) that drives the pump. The gear itself is driven by another gear driven by a dark belt that is driven by a small motor.
You can see this gear and belt inside the printer above the pump and the connector with blue wires.
In *MY* case the WHITE gear that drive the pump had come off the axle and was laying around the area nearer to the rear of the printer by the clear plastic optical encoder (this is about 2 inches from the pump toward the rear of the printer).
Using a small mirror you may be able to see this, or you may feel around for the loose gear. You might be able to shake the printer and confirm that this gear has come off.
If you have a gear that has slipped off, the Good News is, it can be repaired. The bad news is, that you have to take a LOT of the printer apart to get to it. This involves:
Be methodical about keeping track of screws!
1) Removing the left and right small front panels. (The right front panel is where you stick in the memory cards).
2) Remove the left and right side panels.
3) Disconnect the connectors from the top scanner unit that connect to the main circuit board where the USB and Network connectors are.
4) Disengage and remove the top scanner sub assembly by releasing the two hinge clips. Remove each hinge screw and pull straight up to remove the hinge.
5) Remove the inner plastic cover (this exposes the interior of the printer).
6) Remove the power supply by pulling on the "pull ring" and pulling out from the back of the printer.
7) Release the power supply connector from the metal chassis and unthread the wires that are hooked in the metal chassis.
8) Remove the rear plastic frame by removing two screws. The left screw anchors the left metal chassis plate.
9) Remove the left plate which now exposes the pump, gears, belt and motor.
10) Pull the belt and gear off the shaft by releasing the retention clip that holds the gear on the axle. This now allows you access to the pump.
11) Reattach the white gear to the hexagonal shaft of the pump.
12) Now reassemble the whole mess in reverse order.
Once I put everything back together, the printer spent several minutes (perhaps 5 minutes) priming the systems with the newly functional ink pump. I had also done a OOM NVM Reset (Non-Volatile Memory Reset) using the procedure outlined by "sweetie" above. I'm not sure this step was necessary.
Posted on Jan 28, 2008
Go with best solution from sweetie11881 it really works! I had almost given up and called a repairman with a quote of $90 for half an hour just to see what was wrong then 120.00/hr for repairs that they may not be able to fix!
Posted on Jan 23, 2008
Push OK, CANCEL, BLACK, & COLOR all at once while turning the
printer off, turn it back on. I had to do this 2 times to get it to
work and then it went through a long period of maintenance before I
SOLUTION # 2 ROCKS!!!
Posted on Nov 18, 2008
Thank you NateOceans!!! The gear was off just like you said. There was no rattle. It must of been wedged in pretty good. So even if it doesn't sound like anything is loose it still could be off.
Thanks a million, chuckn76
Posted on Mar 18, 2008
Solution #3 NateOcean - Thanks so much for sharing your detailed outline and photos to fix this problem. You saved me $400. The gear was off - did require a NVM reset. I've never taken apart anything before. Your instructions were easy to follow - and worked like a charm! Thanks to Sweetie11881 as well!
Posted on Feb 25, 2009
Solution #3 NateOcean - Thank you sooooo much. The gear was off, but no rattle - I could see it w/a flashlight lodged under the optical encoder. And thank for the steps for dismantling worked great, long but great! Solution #2 was needed as well - Thank you!
And HP said it wasn't worth repairing!
Posted on Nov 21, 2008
Just Reseting it worked for me =) - seems that this error code accounts for a lot of things - including gears and a ink problem. Lets just say HP - At least tell US what to do
Posted on Oct 08, 2008
That fix will work the first time (not always). All depends on how much air has been trapped in the system. If you keep getting error message after trying reset-THIS IS WHAT YOU NEED TO DO-get new wet of ink cartridges and during the second shut down while doing the "reset" install the new set of ink and then power on. The "full" ink helps do the full system purge -this is just like the first time you run the printer at set up and load up the ink for th first time. What it does is a full purge of the air in the ink lines. You need the full set of ink to help do this. YOu might have to do it twice to rid all the air and stop the ink system failure error. This procedure will only work while running the reset fix.
Posted on Jan 26, 2008
Thanks Guys, I solved pressing ok, cancel, black and color as well.
Posted on Apr 03, 2009
I tried to initialisize my C5180 (just got it in) and got the code 0xc18a0106. Never even printed with it. paper alignment cancelled. The solution given bij sweetie 11881didn't work. I wonder what the solution will be when I call support monday.
Posted on Jan 27, 2008
SOURCE: Ink System Failure
I myself have not tried this, but apparently it came from HP.
HP Photosmart C5180 show ink system failure message
This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
Posted on Apr 22, 2008
SOURCE: Ink System Failure
Reset the product:
Posted on Jan 25, 2010
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