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black will not print, scanner, not printing, drum, scanning

Generic problem for all Printers

Black lines (by 5 users)

posted by carlaq on Dec 13, 2007

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only when scanning, getting black lines in scanned document. Have tried all the fixes on HP support site, still can't get rid of it.

Comment by carlaq, posted on Dec 14, 2007

Thanks for the fast reply-cleaning the glass is probably the one thing i never thought to do. Sometimes the most simple thing works. Will try tonight.

Comment by carlaq, posted on Dec 17, 2007

definately not dirty glass on the scanner. It's clean. I assume there is drum for the scanner, and it's bad. Funny thing is, on the hp home page, they show an example of exactly what i am experiencing, and the fix they show just doesnt fix it.
Must be time to take it in for repair.

I have the same problem.

4 Other Users Have The Same Problem

Comment by Guest, posted on May 22, 2008

only when scanning & copying, getting black lines in scanned document.tried cleaning it but it does not help. please advise.

Comment by Guest, posted on Feb 16, 2008

On the AL-1655cs, a line appearing down the page when scanned, but not when printed, is not a result of dirty glass. The paper being scanned does not pass over the glass.

Comment by Tstac, posted on Feb 11, 2008

Having a problem with black lines when I scan a document. Definitely NOT dirty glass. Varies in intensity from document to document.... Any ideas??

Comment by marrtivivra, posted on Dec 19, 2007

when i scan a photo black lines appear in the middle of thepage how do i clean that

Best Solution

posted on Dec 14, 2007

EPIJAB

Rank:

Guru
Rating: 86%, 66 votes

Not sure what you have tried but if there are no lines when printing but there when scanning there is something on the scanner. Could be something as small a single dot of dirt and it will put a line down the whole page. Try cleaning the glass.

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Solution #2

posted on Feb 10, 2008

Guest

Rank:

Apprentice
Rating: 0%, 0 votes

Hi I have a similar problem but worse yet, my HP C4280 cannot print anything black. The black ink was working perfectly when we did the test print but it somehow would not print anything black when we print or copy documents. Any ideas?

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This Problem Also Relates To: Brother Multi-Function Center MFC-240C All-In-One InkJet Printer Brother HL-2040 Laser Printer Brother MFC-7420 All-In-One Laser Printer Brother MFC-5840CN All-In-One InkJet Printer Brother MFC-8440 All-In-One Laser Printer Brother DCP-110C All-In-One InkJet Printer Brother DCP-130C All-In-One InkJet Printer

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