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Black lines only when scanning, getting black lines in scanned document. Have tried all the fixes on HP support site, still can't get rid of it.

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  • carlaq Dec 14, 2007

    Thanks for the fast reply-cleaning the glass is probably the one thing i never thought to do. Sometimes the most simple thing works. Will try tonight.

  • carlaq Dec 17, 2007

    definately not dirty glass on the scanner. It's clean. I assume there is drum for the scanner, and it's bad. Funny thing is, on the hp home page, they show an example of exactly what i am experiencing, and the fix they show just doesnt fix it.

    Must be time to take it in for repair.

  • marrtivivra Dec 19, 2007

    when i scan a photo black lines appear in the middle of thepage how do i clean that

  • Tom Feb 11, 2008

    Having a problem with black lines when I scan a document. Definitely NOT dirty glass. Varies in intensity from document to document.... Any ideas??

  • Anonymous Feb 16, 2008

    On the AL-1655cs, a line appearing down the page when scanned, but not when printed, is not a result of dirty glass. The paper being scanned does not pass over the glass.

  • Anonymous May 22, 2008

    only when scanning & copying, getting black lines in scanned document.tried cleaning it but it does not help. please advise.



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Not sure what you have tried but if there are no lines when printing but there when scanning there is something on the scanner. Could be something as small a single dot of dirt and it will put a line down the whole page. Try cleaning the glass.

Posted on Dec 14, 2007


Hi I have a similar problem but worse yet, my HP C4280 cannot print anything black. The black ink was working perfectly when we did the test print but it somehow would not print anything black when we print or copy documents. Any ideas?

Posted on Feb 10, 2008


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1 Answer

How do I fix this

Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
Figure : Sample output with vertical colored bands or lines ... Remove any paper from the automatic document feeder (ADF) tray. ... To protect the scanner, do not spray the glass cleaner directly on the glass. .... determine if your printer is still under warranty, and then Contact HP Support to schedule a repair or replacement.

How to get rid of lines on a copied page - YouTube

? 2:10
Feb 17, 2010 - Uploaded by Wayne Springer
When you make copies on your copy machine, does it ever leave a black vertical line ... QLS ' How to Eliminate Vertical Linesfrom Scans, Copies & Faxes ... Part 2- Fix or repair color laser printer with fading, light print, or lines ...

Dec 29, 2015 | Office Equipment & Supplies

1 Answer



Mar 10, 2014 | Canon MF8050Cn AllInOne Laser Printer

1 Answer

How do i get rid of a black line that ahows up down the r side of scanned documents, there is no line on the originals

If you are using the Automatic Document Feeder (ADF) to scan, you may need to clean the scanner bar glass.
First test: See if the line appears when you scan on the flatbed. If so, it is probably a hardware failure.
If it appears only when using the ADF, you need to clean the ADF.
HP has a general diagnostic and cleaning procedure here:

Apr 13, 2011 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

I get the following message - "The scanner is currently in use. Please wait until your previous task is complete and then try scanning again." I have a HP Officejet 6500A. What causes this and...

Are you getting the message from front panel of the printer or on the PC?

If from printer
check if printer can print test page by going to set up then go to printer status report
check if printer can make a copy as standalone
if not
power cycle the printer
if still unresolved
restore the printer to factory defaults by checking to set up>tools>restore factory defaults

If from the PC
restart pc
click on the black printer icon on your desktop
click on activate scan to pc
then try scanning again

if issue persist go to the link below

download the scan diagnostic utility
it can fix scan issues when it comes to software

I Can't Scan in Windows Using HP Software

Hope I help you a bit.

Your's Truly,

Christian from HP

Mar 27, 2011 | HP Office Equipment & Supplies

3 Answers

How do I get rid of a vertical black line on my feeder-fed copies and scans?

when using a document feeder to feed originals thru your machine the originals are "scanned" by a thin glass. this glass can get dirty with whiteout or other things. Open up the document feeder and clean the glass with a cloth with a small bit of rubbing alcohol on it. Use a flashlight to look at this glass because tiny spots can cause lines on your copies. Good luck.

Mar 01, 2011 | HP Office Equipment & Supplies

3 Answers

Black lines on scan

Dear all
I have the same problem Please Help

Jun 04, 2010 | HP ScanJet 2300C Flatbed Scanner

1 Answer

Black lines on scans & copies

Please perform Solution two: Clean the ADF rollers and separator pad, provided in the follwing HP web link:

:) Dr Tony

May 14, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Black line while scanning and copying

Open up the document feeder and clean the scanner glass

Jan 25, 2009 | Brother Multi-Function Center MFC-240C...

2 Answers

Printer/Scanner Problems

Does the line show up on PRINTS FROM YOUR COMPUTER also, or only when SCANNING A DOCUMENT? If the line is only from scanned documents, the SCAN GLASS has something stuck on it. The SCAN GLASS is a GLASS **** located under the ORIGINAL FEEDER. It is NOT the plate of glass you place the original on . Look UNDER the original feeder for a scrap of paper stuck in the optical path of the GLASS ****, and remove the scrap, or CLEAN THE SCAN GLASS IF CORRECTION FLUID, INK, ETC ARE STUCK ON IT. If the line shows up on ALL prints, your CHARGE CLEANING SLIDER located in the IMAGING (DRUM) UNIT must be slid all the way to one end of the charger, OR IT WILL CAUSE A BLACK LINE ON ALL PRINTS. Otherwise, the IMAGING UNIT may need to be cleaned or replaced. Toner smudges on the drum would indicate need for cleaning or replacement.

Aug 12, 2008 | HP OfficeJet 9120 All-In-One InkJet...

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