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If you hit the open button and you hear a sound like a motor running than it is most likely a belt or connection that physically opens the tray. You'll have to take it apart, locate the cd player and check from there. If no sound of a motor running when the button is pushed then the motor is probably bad.
Try this... unplug the unit and turn it upside down. Have a small screwdriver ready. No plug the unit in and try to turn the wheel in the large slot clockwize. When you see the spring clip try to grab the white plastic stop and move it clockwize. This should eventually open the door. It did for me.
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