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There's a possibility that the somewhere within the CD changer's mechanism there is something jamming the gears which allow it to open. I remember there was one time the CD changer wasn't opening and it turned out a cd was under in the CD changer's mechanism and I have no idea how it got there. In order to fix your problem you'd most likely have to open the unit and take the CD changer out but don't be afraid, opening and operating on this system is pretty much straight forward.
If you hit the open button and you hear a sound like a motor running than it is most likely a belt or connection that physically opens the tray. You'll have to take it apart, locate the cd player and check from there. If no sound of a motor running when the button is pushed then the motor is probably bad.
Look for a reset button at the back or may be at the front head of the cd changer.It is a very small 1mm hole.If you find it insert a paperclip in it,press and hold it for 1 min.This will reset the unit.If you still face the problem then just unplug all the cords of the changer for 1 hour and then plug it back in.
Try this... unplug the unit and turn it upside down. Have a small screwdriver ready. No plug the unit in and try to turn the wheel in the large slot clockwize. When you see the spring clip try to grab the white plastic stop and move it clockwize. This should eventually open the door. It did for me.
The CD loading mechanism is out of timing and needs to be rebuilt. This is not a repair to be done without a service manual as the timing involves re-assembly in a particular order and position. This unit should see a service shop for repair.