Question about Kenmore Oasis HE 27082 Top Load Washer

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Kenmore Oasis washer HE

Finished washing 3 loads. Getting ready to start the 4th normal wash, the machine is showing 43 min left in cycle (normal cycle). but when I push start it turns off, when I push stop the 43 min shows again. Any other button than stop turns the machine off. and Stop puts the 43 min on the board again. It won't work, no water in machine, but both my husband and I put detergent in the 'hopper'.

Can you help me?

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  • nursenancy Dec 17, 2007

    Thanks for the advice, Actually I had a repairman out last week and he replaced the 'interface' computer board $200 for the part and $120 labor!! Thank God I had purchased the agreement for $220 that covered all expenses and warranty for this next year! Boy am I dissapointed with this machine, but thankful that it's working again. I wouldn't buy this machine again.

  • ELHewitt Jan 23, 2008

    I have the same problem with my washer. I called Sears and they sent a guy out who told me that Sears is aware of the problem and it was a defect in the "user interface Panel". He told me that Sears has chosen not to recall it so that they don't have to cover the cost and that I would have to pay to fix it. The cost is $148.00 and it will take 5-7 days for the part to arrive. (I have 3 kids and a lot of laundry). I have only had the washer for a little over 1 year and I am quite angry at Sears about all of this. I will be doing a lot of complaining to Sears and to the Department of Consumer Affairs!

  • Anonymous Oct 03, 2008

    My Washer does the same thing and sears is no help / anyone else figure this out

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I am having the same problem with the error codes and the tech is telling me I have to replace the control panel as well. I have spent countless hours on the phone being passed around from one customer service rep to the next, all telling me i should have bought the extended warranty and they can't help me. This is a design flaw that Sears should cover, not the consumer. Instead of complaining we need to group together and do something, I know there are enough of us!

Posted on Sep 05, 2008

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Posted on May 31, 2008

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I think it's sad the Sears is aware of this but makes no effort to put a recall on this. I spent $90 to have a Sears repair man come and spend 5min to say that I have to change the control unit. The part he was going to charge me $246  for the part. I looked on sears.com and the same part from his own warehouse would cost me $146. It gets better. The part is non refundable since it's an electrical item. He comes out when the part arrives to install it and the washer still doesn't work. He now tell me I have order the interface. This part would cost $117.00 Now i'm stuck with a part that he told that I needed and that wasn't even the problem. This guy is trouble shooting on my dime. I could have start swapping parts on my own with no labor charge. I paid Sears $310 for nothing. I ended up repairing the washer myself....

Posted on Feb 14, 2008

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I spent $550 to have my Motherboard replaced on the HE3 Oasis. I had only used it for 50-60 cycles over a 14 month period. I also kept getting error messages. It was while I was washing BLANKETS so I kept getting the UL on the spin cycle. The Sears rep told me, "Well, we gave you 2 chances to buy the extended repair package."
SEARS SUCKS>

Posted on Jan 29, 2008

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Unplug the machine for several minutes and try again.
If you open the top of the machine with a screw driver in the front you will find a repair manual on the inside of the front panel. Good luck

Posted on Dec 15, 2007

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