Question about RCA Cable Modem DCM315R (11603540)

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Missing Modem RCA dhg525

I've just formatted my hard drive. I installed windows XP but my modem is not showing up in the device manager. I tried using "add hardware" but windows does not recognize it. (I didn't get any software when the modem was installed.)

Any help would be mush appreciated.

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Uhhh no, well since you reformatted your computer i see, then you must get an installer drive cd from your internet service provider (ISP), (and if you have time warner cable like me, then you could get it for free if you ask them at one of their offices, or you could call them, and they can come over and install it for you) because since you are connecting though a USB connection, you need that installer cd driver to let your computer know that that modem/router is there. ethernet should work directly without and installer cd driver, but sometimes it doesn't work.

Posted on Jan 12, 2008

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Take the modem out and look for any brand names such as aztech etc and look @ the chipset to discern what kind of modem it is.

Posted on Dec 15, 2007

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  1. Restart the computer in Safe Mode.
  2. Rename the Driver.cab file that is in the following folder:
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If you don't need the modem, you can safely disable this questionmarked device in Device Manager, so it does not nag you every time you start Windows.

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Hi activebiz,
I see you re-installed Windows on the machine with Win XP Pro 64bit but you are having issue with the driver as mentioned.
If I may ask before you installed win XP 64bit did you have win XP 32bit?
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DHG525


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