Question about Nokia 6120

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No sound when calls come in

When I receive or make a call the sound can't be heard - ringing or person on the other end. They cannot here me speak either. The phone is not muted or the sound is not turned down. Any suggestions?

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Re: No sound when calls come in

This problem now seems to be well known issue with this phone, and I too have faced it as an owner of this phone. The peculiar issue being that its not present in all phones and the there is way to identify if the phone will have this problem.

The problem is a software issue, where the phone's speaker gets muted. If you are taking the call, simply changing the volume solves the issue, however the same does not work for incoming calls and you are forced to cut and call back.

Many suggestions have been made on working around the problem but non seems to work. The problem is most common if you select the SILENT profile. Upgrading to the latest firmware 5.11 does not sort the problem, and actually it introduced the problem (as it was in my case).

The best advise i can give is to replace the phone, as it seems Nokia has not managed to fix the issue even after several firmware fixes.

Posted on Aug 05, 2008

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Re: No sound when calls come in

There might be a problem with your headset connector. Whenever your connect your headset volume and mic present in the phone will be cut-off then it is routed to headset piece. if the socket pins inside is jammed. then the phone will think headset is connected. you cannot hear anything nor transfer sound ot the caller.Check your headset slot. Contact service centre to replace new headset connector

Posted on Dec 21, 2007

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