My computer is connected to printer with a USB cable, and when I try and print, it says that there is a problem as it cannot communicate with the printer.
I've tried using a different printer cable, and...
It seems there is a possibility of a problem with the printer itself, or
perhaps the cartridges. You should first self-test the printer. Since we are
unsure where the problem exists, we must do eliminative troubleshooting to rule
out parts of the printing system. The self-test allows us to rule out software
and the cable by testing the hardware by itself. Please note that this is not a
"fix," but rather a diagnostic test to determine if your hardware is at fault.
Please disconnect and then reconnect the power supply on the printer and make
sure it makes a setup noise when the cable is reattached.
Next, try this printer self-test by following the steps given below:
1 Load plain paper.
2 On the printer control panel, press .
3 Press the left or right arrow button until Maintenance is highlighted, and
then press OK.
4 Press the left or right arrow button until Print Test Page is highlighted,
and then press OK.
5 Press OK again. A test page prints.
The self-test should at least print out a set of either black or color bars,
if not both (if you have a printer with both color and black installed
simultaneously). Should this test fail, try it again without cartridges
installed. If the self-test still fails to take paper in and make sounds like
the carrier is moving across the paper, this is a hardware issue, and the
printer will require service. If the self-test completes without any cartridges
installed, run the self-test again with the color cartridge installed by itself.
(If you have both black and color cartridges, after this test, run the test
again with just the black cartridge installed.) If you find that either
cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality
issues, let us know. This includes any print quality issues, we need to know if
the problems you have with your black or color are based in the printer, or
communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not
at fault. The issue may be a communication problem, or perhaps a software
Oct 02, 2009 |
Lexmark X4650 InkJet Printer