Question about Symantec WinFax Pro for PC

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Winfax pro suddenly faxing to wrong number

OK, this is crazy. We have winfax pro on our Windows XP computer and have used is happily for years. We also have a fax machine. Previously, the computer modem was on one phone line and the fax machine was on another. Now they are both on the same line. No problem, except that everytime I fax from my computer to anyone else, it does not get there, but instead prints out on our fax machine (and not even usually aborts halfway through). Any ideas at all?? I'm stumped, and I have double-checked every setting.

Thanks in advance,

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  • dshayne Dec 13, 2007

    Thanks, but the problem is not with receiving but with sending!



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You have some options, so choose one.

  1. remove your fax
  2. configure your fax to answer later (maybe after ringing 10 times) and configure the winfax to answer before (something like ringing 5 times or less)
the problem here is that the fax answer and start receiving the fax and the winfax receive the fax signal at same time. check the winfax maybe you have the half part that the fax modem not has printed stored in winfax, maybe.

as I said, your better choice is removing the fax modem. even configuring like I said before, maybe the two continue to try to receive the fax at same time.

hope it helps.

Posted on Dec 13, 2007


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