I just bought the TomTom GO 300 a few weeks ago. I used it to travel from New York to Arizona and it worked great. All of a sudden, it will not receive an type of GPS signal and is stuck on the last destination I was at before it crapped out. I pressed the reset button and that did not work either. It is fully charged as well. Any suggestions?
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Re: GPS does not receive signal
Anyone who has a unit INSIDE its year warranty should either take it back for exchange or refund, or if the people in the store you brought it from are no help, tell EVERYONE about your poor service, then contact tomtom via their website. they will arrange for the product to be picked up, repaired & delivered back to you.
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Tomtom devices need to locate GPS satellites in the sky in order to
work. Unlike TV satellites, these do not have fixed positions but move
relatively to the ground. The Tomtom can locate them by scanning the
hemisphere, but this takes up to ten minutes after you switch on the
To speed up the process, the Tomtom receivers can use a
helper file stored on the device. It holds precomputed positional data
for the GPS satellites that makes finding them a matter of a few
However, the file holds precomputed data for some two
weeks in advance only. After this period, the Tomtom device has to
resort to the slow scanning procedure.
You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site.
Use the software by following the onscreen instructions to update the
package "QuickGPSFix" at least once every two weeks and you will find
your device much more swift in establishing GPS connection.
Note also, all GPS devices require clear view of the sky. They do not work inside buildings, in tunnels, through the roof of the car, and even trees or buildings near to the car may compromise GPS reception. Make sure the device is mounted in an area of the windshield where it can "see" the satellites. Some cars have metallic a coating on the windows (used for sunlight filtering and "can look outside - can't look inside" fancies). There are reports that these coatings also interfere with GPS receivers' ability to receive the satellite signals.
GPS in New York can come in contact with a numerous unwanted signals, including illegal GPS blockers, or it could be searching for a signal but it can't because of cloudy atmosphere. You did not state what model it is, nor you have stated whether it shuts down or freezes. The answer to your problem lies on the correct questions. That you're stuck in New york, I have no idea what it means. Sorry.
before you start take out sd card. 1 turn tomtom upside down. 2 see reset button? 3 use paper clip to press (press for 15secs) 4 now turn on tomtom (hold power button for approx 5secs. 5 re insert sd card. after a few minutes you should have signal. hope this solves your problem.